Logistics Support I

OnTrac

. Commun professionally with customers by phone and email, respond to inquiries, and review shipment documentation for accuracy .

Posted 11/3/2026full-timeRemote • United StatesMid-LevelSenior💰 $19 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills and attention to detail while managing logistics operations, ensuring accurate shipment tracking and effective problem resolution in a fast-paced environment.

Highest-signal resume keywords

Clear Communication SkillsLogistics KnowledgeOrganizational SkillsAttention To DetailAdaptability

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Professional CommunicationProblem ResolutionLeadership

Tools & Technologies

Operations Platform

Industry Keywords

LogisticsTransportationDispatchShipment TrackingOrder Management

About the role

Key responsibilities & impact

Commun professionally with customers by phone and email, respond to inquiries, and review shipment documentation for accuracy
Manage new order requests and schedule pickups and deliveries according to customer and vendor requirements
Monitor active shipments in the operations platform, track air waybills and flights, review driver updates, and maintain accurate shipment statuses
Identify shipment cancellations, diversions, and other disruptions and develop alternate plans to maintain service continuity
Coordinate driver performance, investigate delays, and provide leadership with detailed escalations and resolutions
Perform additional duties as assigned to support business objectives

Requirements

What you’ll need

High school diploma or equivalent
Clear and professional communication skills via phone and email
Industry knowledge in logistics, transportation, or dispatch
Understand and adhere to OnTrac’s Acceptable Use policy and security guidelines
Adapt effectively to a fast-paced environment with frequent changes
Strong attention to detail and solid organizational skills

Benefits

Comp & perks

Medical, dental, and vision insurance
Life and short- and long-term disability coverage
401(k) retirement savings plan with company match
Flex vacation in states other than CA, CO, IL, MA, MT, and NE, with accruals up to 96 hours for first year of employment with tenure-based increases up to 160 hours
Two (2) floating holidays per year
Paid sick leave
Six (6) paid company holidays
Two (2) weeks paid pregnancy disability leave
Four (4) weeks paid parental bonding leave
Additional wellness and employee assistance programs