Market & Service Development Director

OnTrac

. Lead identification, evaluation, and commercialization of market opportunities and service enhancements across OnTrac’s portfolio .

Posted 9/17/2026full-timeRemote • United StatesLead💰 $156,000 - $234,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing business cases, market rationales, and executive recommendations while effectively collaborating with cross-functional teams to launch complex offerings and service changes. Possesses strong judgment in prioritization and opportunity assessment, translating market inputs into actionable strategies.

Highest-signal resume keywords

Ecommerce Logistics ExperienceBusiness Case DevelopmentExecutive Communication SkillsMarket JudgmentCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Case DevelopmentMarket Rationale CreationService DevelopmentCommercial StrategyProduct MarketingGTM LeadershipOpportunity AssessmentPositioningRoadmap RecommendationsLaunch Planning

Soft Skills

Strong JudgmentExcellent CommunicationPrioritizationProblem-SolvingCollaboration

Certifications & Qualifications

Bachelor’s Degree or Equivalent Experience

Industry Keywords

EcommerceParcel DeliveryLast Mile LogisticsTransportationMarket-Facing RolesCommercial ProgramsService ChangesCustomer Needs AssessmentStrategic PartnershipsInternal Stakeholder Engagement

About the role

Key responsibilities & impact

Lead identification, evaluation, and commercialization of market opportunities and service enhancements across OnTrac’s portfolio
Work directly with customers, prospective customers, strategic partners, and internal stakeholders to assess needs, test market appetite, evaluate commercial implications, and recommend priorities
Translate market and customer inputs into business cases, roadmap recommendations, positioning direction, executive reporting, and cross-functional guidance
Lead conversations with customers, prospective customers, and strategic partners to identify unmet needs, evolving expectations, adoption barriers, and demand areas
Assess customer and market appetite for new capabilities, service changes, commercial programs, and experience improvements
Synthesize market, customer, field, and partner feedback to identify commercial value and represent needs in internal service-evolution and go-to-market discussions
Define target segments, business impact, and priority of proposed offerings or service changes
Develop business cases covering market rationale, demand signals, commercial implications, internal requirements, launch complexity, and strategic fit
Collaborate with Operations, IT, Pricing, Legal, and customer-facing teams to identify capability requirements, process implications, policy considerations, and risks
Shape market-facing logic, positioning, competitive framing, audience focus, value narrative, and launch considerations for new offerings and service changes
Partner with the Senior GTM Program Manager to convert direction into structured execution plans, launch discipline, and progress visibility
Lead cross-functional alignment through communication, tradeoff discussions, and follow-through
Prepare executive-ready recommendations and report on progress, issues, dependencies, launch risk, and escalation needs

Requirements

What you’ll need

Bachelor’s degree or equivalent experience
8–12 years of experience in ecommerce logistics, parcel, last mile, transportation, or related market-facing roles (service development, commercial strategy, product marketing, business development, or GTM leadership)
Demonstrated experience working across Commercial, Operations, IT, Pricing/Finance, and customer-facing teams to evaluate or launch complex offerings, service changes, or strategic programs
Strong experience developing business cases, market rationales, positioning, and executive recommendations for new opportunities or material changes
Proven ability to work directly with large customers, strategic partners, and senior external stakeholders to assess needs and inform roadmap direction
Experience in U.S. ecommerce parcel delivery, last-mile logistics, or related services/technologies preferred
Ability to travel occasionally as needed (<20%)
Excellent executive communication skills, including producing clear presentations, decision memos, issue summaries, and progress reporting for senior leadership
Strong judgment in prioritization, opportunity assessment, positioning, and balancing customer demand against internal feasibility
Strong market judgment and ability to translate fragmented inputs into clear recommendations
Ability to translate market and business-case work into roadmap recommendations clarifying priorities, sequencing, dependencies, and expected business value
Ability to distill ambiguous or conflicting inputs into clear options and practical recommendations for senior leadership

Benefits

Comp & perks

Medical, Dental, and Vision insurance
HSA and FSA options
Life and Disability coverage (basic and voluntary)
Voluntary Accident, Critical Illness, Identity & Fraud Protection, Auto & Home, and Pet Insurance
Competitive benefits and 401(k) with company match
Referral Bonus Program - Up to $500 per referral!
Paid Time Off including Holiday pay
Employee Assistance Program
Safe and clean work environment