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Client Success Onboarding Specialist
Open Dealer Exchange. Manage end-to-end client implementation for new and existing clients .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client implementation and account management within the automotive industry, providing exceptional customer service and support while driving business process improvements. Strong organizational skills and attention to detail are essential for tracking communications and resolving client issues effectively.
Highest-signal resume keywords
Client Implementation ManagementCustomer Service ExcellenceAutomotive Industry KnowledgeOrganizational SkillsCompliance Reporting
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Attention to DetailExcellent Phone EtiquetteCoaching and Training Abilities
Industry Keywords
Account ManagementBusiness Process ImprovementClient CommunicationCross-Sell OpportunitiesProduct Launch Support
About the role
Key responsibilities & impact- Manage end-to-end client implementation for new and existing clients
- Support business process improvement with guidance and best-practice recommendations
- Serve as the primary client contact during implementation and post-implementation
- Compile and submit compliance reports
- Provide ongoing client training, support, and coaching
- Analyze and resolve client concerns and complex issues
- Assist with Affiliate and 700Credit product launches and post-launch follow-up
- Support members of the Implementation team
- Track and document client communications
- Communicate new product features and updates
- Provide exceptional customer service
- Identify and generate cross-sell opportunities with the sales team
Requirements
What you’ll need- 2+ years of experience in a customer service or account management role
- Strong knowledge of the automotive industry
- Strong organizational skills with attention to detail
- Excellent phone etiquette and customer service abilities
- Bachelor's degree preferred, or equivalent professional experience
- Willingness to travel as needed
- Must be based in Florida or Georgia
Benefits
Comp & perks- Excellent compensation/benefit package
- Fully remote work arrangement