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Appointment Scheduler
Open Road Auto Group. Respond promptly to inbound sales and service leads via phone, email, text, and online chat .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates exceptional customer service and communication skills while effectively managing appointments and customer interactions. Proficient in CRM software and Microsoft Office to ensure accurate documentation and coordination with sales and service teams.
Highest-signal resume keywords
Customer ServiceCommunication SkillsOrganizational SkillsCRM Software ProficiencyMultitasking Abilities
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Interpersonal SkillsPositive AttitudeDesire to Learn
Tools & Technologies
CRM SoftwareMicrosoft Office
Industry Keywords
BDC ExperienceCall Center ExperienceHospitality ExperienceAutomotive Experience
About the role
Key responsibilities & impact- Respond promptly to inbound sales and service leads via phone, email, text, and online chat
- Schedule and confirm sales and service appointments
- Follow up with customers regarding missed appointments, unsold opportunities, and service reminders
- Build rapport and provide exceptional customer service with every interaction
- Accurately document all customer communications in the dealership CRM
- Coordinate with the sales and service teams to ensure a seamless customer experience
- Meet daily, weekly, and monthly appointment and performance goals
- Maintain a positive, professional, and customer-first attitude
Requirements
What you’ll need- Previous BDC, call center, customer service, hospitality, or automotive experience is a plus but not required
- Outstanding communication and interpersonal skills
- Strong organizational and multitasking abilities
- Comfortable using computers, CRM software, and Microsoft Office
- Positive attitude with a desire to learn and succeed
- Ability to work evenings and Saturdays as scheduled
Benefits
Comp & perks- Competitive hourly pay plus performance bonuses
- Comprehensive medical, dental, and vision benefits
- Paid vacation and holidays
- 401(k) with company match
- Paid training and ongoing career development
- Employee vehicle purchase program
- Opportunities for advancement within one of the region's leading automotive groups
- Professional, supportive, and team-oriented work environment