IT Service Desk Engineer, Zürich

Open Systems

. Act as the first point of contact for IT support .

Posted 10/30/2026full-timeZürich • SwitzerlandJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT support, particularly with macOS and Windows environments, while effectively managing support requests and collaborating with global IT teams. Proficient in using tools like Jamf Pro and Microsoft Intune to enhance workplace technology and improve employee IT experiences.

Highest-signal resume keywords

IT Service Desk ExperienceTroubleshooting SkillsMicrosoft 365 SupportJamf Pro ExperienceCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

MacOS SupportWindows SupportEndpoint SetupNetwork TroubleshootingPowerShell ScriptingDevice Lifecycle ManagementIT Asset ManagementAuthentication ManagementCollaboration Tools SupportSelf-Service Automation

Soft Skills

Strong Communication SkillsStructured Problem SolvingTeam Collaboration

Tools & Technologies

Jamf ProMicrosoft IntuneEntra IDJira Service Management

Industry Keywords

End-User SupportWorkplace ITIT Ticketing SystemDevice EnrollmentHardware Replacement

Tech Stack

Tools & technologies

JamfMacOS

About the role

Key responsibilities & impact

Act as the first point of contact for IT support
Support colleagues with macOS, Windows, Microsoft 365, authentication, connectivity, and workplace technology
Own support requests from start to finish, keeping employees informed and involving IT Operations or Engineering when needed
Set up and support MacBook Pro and Windows devices
Handle onboarding, offboarding, device enrollment, hardware replacements, and workplace equipment
Use Jamf Pro, Microsoft Intune, Entra ID, and Jira Service Management to support workplace technology
Improve documentation, self-service, automation, and support processes
Identify recurring issues and opportunities to improve the employee IT experience and reduce escalations
Collaborate with IT Operations and Engineering on increasingly complex support topics
Collaborate with IT colleagues in Switzerland, India, and across the global organization
Share knowledge and support colleagues as part of the IT team

Requirements

What you’ll need

2+ years of experience in IT Service Desk, End-User Support, Workplace IT, or a similar role
Good troubleshooting skills across macOS and Windows, including endpoint setup, software, peripherals, and basic network issues
Experience supporting Microsoft 365, user accounts, authentication, and collaboration tools
Experience with an IT ticketing system
Strong customer service and communication skills
Structured approach to problem solving
Good written and spoken English
Ability to work primarily on-site at the Zurich headquarters
Hands-on experience supporting Apple Mac devices in a corporate environment is a plus
Hands-on experience with Jamf Pro and/or Microsoft Intune is a plus
Knowledge of Microsoft Entra ID and identity lifecycle management is a plus
Basic PowerShell or other scripting/automation skills are a plus
Experience with IT asset management, CMDB, or device lifecycle processes is a plus
Good written and spoken German is a plus

Benefits

Comp & perks

Hands-on technical skill development through collaboration with Service Desk, IT Operations, and Engineering colleagues
Learning from experienced technical colleagues
Opportunities to take ownership of more complex support topics
Global knowledge sharing and team support
24×7 expert support environment