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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in logistics and warehouse operations, with a strong focus on inventory accuracy, customer support, and effective communication across teams. Proficient in utilizing WMS and order management systems to enhance operational efficiency.
Highest-signal resume keywords
Logistics ExperienceWarehouse OperationsWMS ProficiencyCustomer SupportInventory Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Inventory AccuracyOrder Management SystemsExcel SkillsGoogle Sheets SkillsASN TrackingCycle CountsStock ReconciliationQuality ChecksShipping SLA MonitoringDiscrepancy Investigations
Soft Skills
Attention To DetailOrganizationTime ManagementClear CommunicationCustomer-Focused Mindset
Tools & Technologies
WMSOdooClickUp
Industry Keywords
3PLFulfillmentSupply Chain CoordinationWarehouse Performance Reporting
Tech Stack
Tools & technologiesAssembly
About the role
Key responsibilities & impact- Serve as &Open’s on-site presence at its 3PL partner’s fulfillment facility
- Walk the warehouse floor, build working relationships with the warehouse team, and escalate issues
- Oversee inbound receiving, including tracking ASNs, checking deliveries against purchase orders, and ensuring accurate, timely WMS booking
- Own inventory accuracy through spot checks, cycle counts, discrepancy investigations, and stock reconciliation
- Monitor outbound orders against shipping SLAs and resolve delays or packing errors
- Quality-check kitting, assembly, and bulk orders before shipment
- Resolve delivery exceptions involving lost, damaged, or delayed parcels, returns, and address issues
- Provide Customer Support coverage during US hours and manage client and recipient queries
- Maintain accurate data across WMS, Odoo, and ClickUp and help build warehouse-performance reporting
- Support stock moves, peak planning, process improvements, and teammate coverage
- Coordinate with Logistics, Customer Support, Account Management, US 3PL operations, and the Australian 3PL partner
Requirements
What you’ll need- 2+ years of experience in logistics, warehouse operations, fulfillment or supply chain coordination
- Hands-on experience working with or inside a 3PL, and the confidence to hold a partner to account professionally
- Experience with a WMS and order management systems, plus strong Excel or Google Sheets skills
- A customer-focused mindset; customer service experience is a plus
- Strong attention to detail, organization and time management, and the ability to work quickly to tight deadlines
- A clear communicator who can work independently and as part of a team spread across the US and Dublin
- Comfortable on a warehouse floor, including standing for long periods
- Flexibility to work some later hours or extra on-site days during peak periods
- Based within commuting distance of Chattanooga, TN
- Reliable transportation
- Authorized to work in the US without sponsorship
Benefits
Comp & perks- Competitive Salary
- Hybrid working: remote, with on-site attendance 1–2 days per week
- Benefits through our EOR provider (Healthcare and 401K)
- 25 days annual leave + US public holidays + 2 Company Days
- Exciting experience in a fast-paced start-up environment
