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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in managing IT operations and maintenance, with a strong focus on service management tools, compliance, and client relationship management. Proven ability to lead teams, monitor SLAs, and contribute to business development initiatives.
Highest-signal resume keywords
IT Operations ManagementManaged Services OperationsITIL ProcessesClient Relationship ManagementAnalytical Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Infrastructure KnowledgeCloud KnowledgeCybersecurity KnowledgeService Level Agreements (SLAs)Risk AnalysisProductivity Analysis
Soft Skills
Organizational SkillsPrioritization SkillsInterpersonal SkillsWritten Communication SkillsVerbal Communication Skills
Tools & Technologies
Service Management Tools
Industry Keywords
Contract ManagementCompliance MonitoringTeam CoordinationGovernance MeetingsSkills Matrix
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Functionally manage a client contract covering IT operations, maintenance and managed services (RUN/MCO/outsourcing)
- Ensure the quality and compliance of deliverables with contractual commitments
- Implement service management tools and maintain control of the client backlog
- Organize and coordinate team members’ activities
- Define, produce and monitor SLAs
- Prepare for and participate in governance and service review meetings, then draft the minutes
- Monitor compliance with the contractual scope and identify deviations
- Contribute to risk and productivity analyses
- Support business development and account expansion initiatives
- Lead team communications and maintain the skills matrix
- Report directly to the Project Director
Requirements
What you’ll need- Extensive experience in a similar role, particularly managing IT operations and maintenance (RUN/MCO)
- Skills and knowledge in Infrastructure and/or Cloud and/or Cybersecurity
- Excellent knowledge of managed services operations
- Knowledge of ITIL processes
- Knowledge of client relationship management
- Autonomy, rigor and a methodical approach
- Strong analytical and summarization skills
- Excellent organizational and prioritization skills
- Strong interpersonal and written and verbal communication skills
- Ability to work as part of a team, with proven leadership skills
Benefits
Comp & perks- Work on innovative, nationwide projects for major enterprise clients
- Join a close-knit and passionate team
- Join PRACTICES, an internal community program for experts working with emerging technologies such as DevOps, Data and Microsoft technologies