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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in developing and delivering training programs, ensuring alignment with Learning Division SOPs and adapting to diverse learner needs. Proficient in utilizing various software tools to create effective training materials and assess learner competency.
Highest-signal resume keywords
Google Workspace ProficiencyTraining Development and DeliverySOP Validation and ImplementationProcess Improvement IdentificationVideo Editing Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Training DevelopmentSOP ValidationSQL KnowledgeVideo EditingProcess Improvement
Soft Skills
Strong Communication SkillsInterpersonal SkillsDetail-OrientedPatient and AdaptableSelf-Directed
Tools & Technologies
Google DriveGoogle DocsGoogle SheetsGoogle SlidesGoogle CalendarNotionHubSpotLinearVectorOpenEd Platform
Industry Keywords
Learning Division SOPsTraining ProtocolsInstructional ResourcesLearner AssessmentAdministrative Processes
Tech Stack
Tools & technologiesSQL
About the role
Key responsibilities & impact- Learn Learning Division SOPs, systems, and workflows to an expert level
- Deliver training on administrative processes, tools, systems, and workflows to new and existing team members
- Provide coaching and reinforcement to learners needing support
- Develop and implement training protocols and practical learning experiences
- Adapt training to different experience levels, learning needs, and technology familiarity
- Assess learner understanding and proficiency through practice and demonstration
- Create, update, organize, and maintain training materials, process guides, instructional resources, and training videos
- Ensure training content is accurate, clear, visually effective, and aligned with current SOPs
- Identify gaps and outdated materials and communicate recommended updates
- Validate SOPs by following and teaching them in practice
- Identify and document unclear, inefficient, or ineffective processes and communicate issues to process owners
- Validate revised SOPs and provide feedback on whether issues were resolved
- Assess employee competency, identify knowledge gaps and recurring mistakes, and recommend training improvements
- Develop proficiency in Learning Division software and teach effective use
- Complete administrative and recurring operational tasks during periods of lower training demand
- Report to the Learning Division Administrative team and collaborate with process owners and leaders across the division
Requirements
What you’ll need- Must live in one of the listed U.S. states: AR, AZ, CO, FL, GA, ID, IN, IL, IO, KS, KY, MA, MD, MN, MO, MT, ND, NC, NM, NV, NY, OH, OK, OR, RI, SC, TN, TX, UT, VA, WA, WI, WV
- Strong communication and interpersonal skills
- Highly proficient in Google Workspace, including Google Drive, Docs, Sheets, Slides, and Calendar
- Comfortable learning and using Notion, HubSpot, Linear, Vector, the OpenEd Platform, and Metabase
- Comfortable using ChatGPT and Claude, with judgment and review of AI-generated outputs
- Highly organized and detail-oriented
- Able to learn and follow SOPs precisely to expert level
- Patient and adaptable with varied learner experience and needs
- Able to identify whether issues arise from knowledge, execution, or unclear documentation
- Comfortable providing constructive feedback and escalating process concerns
- Self-directed, able to manage multiple priorities, and accountable for commitments
- SQL knowledge is a plus
- Video editing skills preferred
- Experience with Notion preferred
Benefits
Comp & perks- Bonus opportunity
- Remote work arrangement
- Equal opportunity employment
- E-Verify participation