FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and the ability to manage parent interactions effectively across various communication channels. Proficient in using help desk platforms and Google products to enhance the support experience for families.
Highest-signal resume keywords
Customer Service ExperienceHelp Desk Platform ManagementGoogle Products ProficiencyFlexible AvailabilityCommunication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Interaction ManagementTicketing System ManagementDatabase MaintenanceFAQ DocumentationProgram Scheduling
Soft Skills
Problem-SolvingProactive Issue IdentificationTeam CollaborationEvent PlanningStrategic Solution Development
Tools & Technologies
CRM SoftwareHelp Desk PlatformsGoogle GmailGoogle CalendarGoogle DocsGoogle FormsGoogle SheetsHigh-Speed InternetSmartphoneWebcam
Certifications & Qualifications
Associate's Degree
Industry Keywords
Parent SupportEducational ProgramsCommunity EventsParent Information SessionsPacific Time Zone Availability
About the role
Key responsibilities & impact- Provide immediate support to parents via phone, text, email, online chat, video conferences, and social media forums
- Answer questions about children’s educational programs
- Triage and respond to parent requests using OpenEd’s help ticketing system
- Maintain accurate interaction records, document FAQs, and update databases
- Advise parents and guardians on education program schedules tailored to each child
- Participate in Parent Support team meetings
- Coordinate consistent, up-to-date information across support channels
- Liaise with team leads and partner schools on complex situations
- Manage the intervention process and help families meet program requirements
- Administer or assist with Q&A and Parent Information Sessions
- Plan or assist with community events
- Identify parent issues proactively and develop strategic solutions
- Continuously improve the experience for families and teammates
Requirements
What you’ll need- Commitment to maintaining flexible availability during traditional business hours in the Pacific Time Zone
- Familiarity with Google products such as Gmail, Calendar, Docs, Forms, and Sheets
- Access to a smartphone, high-speed internet, computer, webcam, and headset
- Hands-on experience managing tickets or customer interactions in a CRM or help desk platform such as HubSpot, Intercom, or Zendesk is a plus
- Associate’s degree from an accredited college or university; or related advanced learning experiences
- 1–3 years of customer service experience, account management, or marketing
- Must be eligible to work in the U.S.
- Must be located in one of the listed eligible states
Benefits
Comp & perks- Remote work
- Flexible availability during traditional business hours in the Pacific Time Zone
- Opportunity to contribute to a mission-driven education company
- Equal opportunity employment