Customer Success Architect

OpenObserve

. Own the customer's technical journey with OpenObserve from pre-contract evaluation through long-term retention .

Posted 10/5/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer technical journeys, including configuring data sources and pipelines, while ensuring successful transitions from pilots to full production. Strong ability to communicate effectively with both technical and executive stakeholders, coupled with a solid understanding of observability tools and cloud infrastructure.

Highest-signal resume keywords

Real Observability ExperienceKubernetes ProficiencySQL Writing AbilityCustomer Success ManagementTechnical Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Software EngineeringSREDevOpsSupport EngineeringSolutions EngineeringConfiguration File ReadingProblem ReproductionData Pipeline ConfigurationDashboard CreationAlert Configuration

Soft Skills

High Emotional IntelligenceClear CommunicationCommercial SenseAbility to Manage Multiple AccountsComfort with Ambiguity

Tools & Technologies

DatadogSplunkElasticGrafanaNew RelicOpenTelemetryCloud Infrastructure

Industry Keywords

Customer JourneyTechnical GuidanceAccount Success PlansCustomer Health TrackingBusiness Reviews

Tech Stack

Tools & technologies

CloudGrafanaKubernetesSplunkSQL

About the role

Key responsibilities & impact

Own the customer's technical journey with OpenObserve from pre-contract evaluation through long-term retention
Join proofs of concept and pilots, define success criteria with account executives, and establish customer data flows
Transition successful pilots to full production deployments, including cutovers from incumbent tools
Configure data sources, pipelines, dashboards, and alerts while keeping projects on schedule
Build account success plans tied to customer outcomes such as cost, incident response time, and coverage
Track usage and customer health and act on early warning signs
Review architecture, ingestion, retention, and query performance and provide hands-on technical guidance
Build relationships with engineers and executives and conduct business reviews
Own or partner with sales on renewals and identify expansion opportunities
Coordinate support and engineering during escalations and maintain customer communication
Bring customer feedback and patterns to product and engineering
Create POC templates, onboarding guides, migration runbooks, and training content
Report directly to the Chief Revenue Officer

Requirements

What you’ll need

4+ years in a technical role such as software engineering, SRE, DevOps, support engineering, or solutions engineering
Real observability experience with tools such as Datadog, Splunk, Elastic, Grafana, or New Relic
Experience with Kubernetes, cloud infrastructure, OpenTelemetry, and log, metric, and trace pipelines
Ability to write SQL
Ability to read configuration files
Ability to reproduce problems independently before escalating
Understanding of the distinction between support and customer success
High emotional intelligence
Clear written and verbal communication with engineers and executives
Commercial sense or willingness to develop it
Ability to manage a portfolio of accounts and multiple evaluations and migrations simultaneously
Comfort with ambiguity and early-stage environments

Benefits

Comp & perks

Competitive base salary
Bonus tied to retention and growth
Meaningful equity
Full benefits
Flexible schedule
Unlimited PTO
Coaching from the CRO on the customer and commercial side
Paths to senior and principal architect roles, or to leading the team as the company scales