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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer success management, technical guidance, and data-driven decision-making. Proficient in managing customer evaluations, deployments, and account success plans while ensuring effective communication with stakeholders.
Highest-signal resume keywords
Customer Success ManagementTechnical GuidanceReal Observability ExperienceSQL ProficiencyKubernetes and Cloud Infrastructure
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SQLTechnical Role ExperienceData Pipeline ManagementObservability ToolsCloud InfrastructureKubernetesOpenTelemetryLog ManagementMetric ManagementTrace Management
Soft Skills
High Emotional IntelligenceClear CommunicationOrganizational SkillsComfort with Ambiguity
Tools & Technologies
DatadogSplunkElasticGrafanaNew Relic
Industry Keywords
Customer EvaluationsProofs of ConceptAccount Success PlansDeployment ManagementBusiness Reviews
Tech Stack
Tools & technologiesCloudGrafanaKubernetesSplunkSQL
About the role
Key responsibilities & impact- Report directly to the Chief Revenue Officer
- Join customer evaluations and proofs of concept before contracts are signed
- Agree success criteria with account executives, get customer data flowing, and ensure pilots prove their objectives
- Take customers from successful pilots to full-scale production deployments
- Plan cutovers from incumbent tools and establish data sources, pipelines, dashboards, and alerts
- Build account success plans tied to customer objectives such as cost, incident response time, or coverage
- Track usage and customer health and act on early warning signs
- Review architecture, ingestion, retention, and query performance and provide hands-on technical guidance
- Build relationships with engineers and executives and run business reviews
- Own or partner with sales on renewals and identify expansion opportunities
- Coordinate support and engineering during escalations while owning the customer experience
- Bring customer patterns and feedback to product and engineering
- Create POC templates, onboarding guides, migration runbooks, and training content
Requirements
What you’ll need- 4+ years in a technical role such as software engineering, SRE, DevOps, support engineering, or solutions engineering
- Real observability experience using, running, or supporting tools like Datadog, Splunk, Elastic, Grafana, or New Relic
- Comfortable with Kubernetes, cloud infrastructure, OpenTelemetry, and log, metric, and trace pipelines
- Able to write SQL, read a config file, and reproduce a problem independently
- Understands the difference between support and success
- High emotional intelligence
- Clear written and verbal communication with engineers and executives
- Commercial sense or willingness to build it
- Organized enough to manage a portfolio of accounts and multiple evaluations and migrations
- Comfortable with ambiguity in early-stage environments
Benefits
Comp & perks- Equity
- Competitive base
- Bonus tied to retention and growth
- Meaningful equity
- Full benefits
- Flexible schedule
- Unlimited PTO
- Coaching from the CRO on the customer and commercial side
- Paths to senior and strategic customer success, solutions architecture, or leading the team as we scale