Enrollment Coordinator

Ophelia

. Facilitate patients’ first contact and enrollment in Ophelia.

Posted 10/31/2026full-timeRemote • United StatesJuniorMid-Level💰 $50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient engagement and enrollment processes, utilizing data-driven strategies to enhance outreach and improve patient care pathways. Proficient in navigating a tech-enabled environment while maintaining strong rapport with prospective patients.

Highest-signal resume keywords

Patient EngagementCold CallingData AnalysisClient-Facing ExperienceAdaptability

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data TrackingOutreach StrategiesEnrollment ProcessesMetrics Analysis

Soft Skills

EmpathyRapport BuildingProactivityMotivation

Tools & Technologies

Remote Work Platforms

Industry Keywords

Patient EnrollmentHealthcare OutreachStartup Environment

About the role

Key responsibilities & impact

Facilitate patients’ first contact and enrollment in Ophelia.
Guide prospective patients through the first steps of Ophelia’s program.
Help prospective patients overcome initial barriers to treatment.
Use data to track enrollment and explore opportunities for growth.
Engage new patients in care through direct outreach, including cold calling.
Respond to referrals and triage prospective patients.
Engage, assist, and usher prospective patients into the program.
Re-engage prospective patients who may have fallen out of contact.
Represent Ophelia’s mission as a member of the Enrollment Team.

Requirements

What you’ll need

2+ years of experience in a client-, customer-, or patient-facing role, with a demonstrated ability to build rapport quickly and empathetically.
Comfortable conducting outreach via phone, including cold calls and follow-ups, to guide prospective patients into care.
Technical savvy: able to work across multiple platforms and navigate a remote-first, tech-enabled work environment.
Able to thrive in a fast-paced, startup setting—adaptable, proactive, and motivated to improve systems and processes.
Data-minded: uses metrics to track outreach and enrollment outcomes, and identify opportunities for growth and efficiency.

Benefits

Comp & perks

Remote work anywhere in the United States
Competitive medical, vision, and health insurance (many plans are fully covered for the employee!)
Start with 20 days (4 weeks) of PTO, increasing to 5 weeks after 2 years and 6 weeks after 5 years of tenure
10 company holidays
One Time Work From Home Stipend
401k Contribution Platform
Additional benefits offered through our benefits provider such as life insurance, short and long term disability, financial wellness, virtual primary care, among others!