Patient Engagement Specialist

Ophelia

. Serve as the Care Coordination team's first point of contact for patients .

Posted 11/9/2026full-timeRemote • United StatesMid-LevelSenior💰 $50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient-centered communication, care coordination, and managing patient interactions across various platforms. Proficient in maintaining patient records, ensuring compliance, and delivering exceptional customer support in a high-volume environment.

Highest-signal resume keywords

Patient Experience DeliveryPatient Record MaintenanceHigh-Volume Communication ManagementOrganizational SkillsTechnology Troubleshooting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Data ManagementVisit SchedulingUDS CoordinationDocumentation Across PlatformsTicketing System Experience

Soft Skills

Active ListeningEmpathySolution-Focused EngagementAdvocacyResilience

Tools & Technologies

EMRSlackCommunication Platforms

Industry Keywords

Patient-Centered CommunicationComplianceConfidentialityConsumer-Focused HealthcareStart-Up Environment

About the role

Key responsibilities & impact

Serve as the Care Coordination team's first point of contact for patients
Manage all inbound communication and assess urgency
Manage or triage patient needs to the appropriate team
Schedule visits with members of the clinical team
Support and improve visit attendance
Coordinate UDS
Maintain and update patient data
Troubleshoot technology issues
Discharge patients
Provide compassionate, patient-centered communication and support
Document patient interactions adequately across various platforms
Practice active listening, empathy, solution-focused engagement, advocacy, emotional support, de-escalation, and patient education
Prioritize communication across SMS, EMR, phone, meetings, and Slack
Follow policies and maintain confidentiality, compliance, and ethical standards
Work autonomously and collaboratively within established procedures
Report to the Patient Engagement Lead Care Coordinator

Requirements

What you’ll need

Experience delivering outstanding patient experience or customer support, ideally at a consumer-focused healthcare company
Strong organizational skills and a keen eye for detail
Experience maintaining patient records and accuracy in responses
Comfortable using various computer platforms and navigating new systems
Experience working in a high-volume communication environment, ideally within a ticketing system or similar tool
Bias for action and proactively taking on work without prompting
Resilience and adaptability to frequent change in a start-up environment
Flexibility to work some combination of evenings and/or weekends and occasional holidays

Benefits

Comp & perks

Competitive medical, vision, and health insurance (many plans are fully covered for the employee!)
Start with 20 days (4 weeks) of PTO, increasing to 5 weeks after 2 years and 6 weeks after 5 years of tenure
10 company holidays
Work From Home Stipend
401k Contribution Platform
Life insurance
Short and long term disability
Financial wellness
Virtual primary care