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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient advocacy, including obtaining prior authorizations and collaborating with multidisciplinary teams to enhance patient care. Strong organizational skills and attention to detail are essential for maintaining accurate patient records and delivering exceptional support.
Highest-signal resume keywords
Patient AdvocacyPrior Authorization ManagementCollaboration With Multidisciplinary TeamsOutstanding Patient ExperienceOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Prior AuthorizationPatient Record ManagementDocumentationCare CoordinationProblem-Solving
Soft Skills
Active ListeningEmpathySolution-Focused ApproachResilienceAdaptability
Industry Keywords
Patient SupportTelehealthHealthcare ComplianceConfidentialityConsumer-Focused Healthcare
About the role
Key responsibilities & impact- Provide patient support throughout the patient journey to remove barriers to care
- Investigate and solve prescription barriers
- Advocate for patients with pharmacies
- Obtain prior authorizations from patients' health insurance plans
- Collect required documentation for clinical team care coordination with external healthcare providers
- Provide quality referrals
- Complete professional documentation and communicate with patients, clinicians, and external stakeholders through various channels
- Resolve prescription and insurance/pharmacy authorization issues
- Collaborate and problem-solve with multidisciplinary teams, including care coordinators, enrollment coordinators, financial counselors, clinicians, legal, and compliance partners
- Follow Ophelia policies and maintain confidentiality, compliance, and ethical standards
- Work autonomously and within established procedures
- Report to the Patient Support Specialist Lead Care Coordinator
Requirements
What you’ll need- Practice active listening, empathy, and solution-focused approaches to collaboratively engage with patients needing support
- Experience delivering outstanding patient experience or customer support, ideally at a consumer-focused healthcare company in a telehealth capacity
- Working experience and knowledge of patient advocacy with pharmacies, obtaining prior authorizations, and maintaining patient records
- Strong organizational skills and a keen eye for detail maintaining patient records and accuracy in responses
- A bias for action and getting things done: proactively taking on work without prompting, swiftly implementing solutions, and achieving results efficiently and effectively
- An aptitude for resilience and adaptability to change that is frequent in a start-up environment
- Flexibility to work some combination of evenings and or weekends
- Consistent Sunday–Thursday schedule: Sunday 8:30–4:30pm ET; Monday–Thursday 10:30–6:30pm ET
Benefits
Comp & perks- Remote work anywhere in the United States
- Competitive medical, vision, and health insurance (many plans are fully covered for the employee!)
- 20 days of PTO per year
- 10 company holidays
- 401k Contribution Platform
- Life insurance
- Short and long term disability
- Financial wellness
- Virtual primary care