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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in software support with a focus on customer service and issue resolution. Proficient in using digital tools like HubSpot, Ringover, and TeamViewer to enhance customer interactions and support processes.
Highest-signal resume keywords
Software Support ExperienceCustomer Service OrientationHubSpot ProficiencyTeamViewer UsageBilingual Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Software SupportIncident LoggingIssue ResolutionRemote Access SupportDigital Tools Proficiency
Soft Skills
Interpersonal SkillsSelf-MotivationResponsivenessCuriosityService Orientation
Tools & Technologies
HubSpotRingoverTeamViewer
Industry Keywords
Automotive Industry ExperienceBilingual (Spanish/Italian)
About the role
Key responsibilities & impact- Guide customers in using the various solutions and keep them informed about updates and enhancements
- Collect, assess, and log reported incidents and operational issues
- Follow up on and handle user calls and emails to provide fast, relevant assistance
- Analyze customer issues and support their resolution, including through remote access
- Work closely with the company’s various departments to help resolve customer issues and contribute to different projects
- Use HubSpot to manage and track customer requests
- Use Ringover to manage calls
- Use TeamViewer for remote access
Requirements
What you’ll need- At least 2 years of experience in software support
- Comfortable with digital tools and software environments, with an interest in learning and understanding new solutions
- Self-motivated, thorough, and responsive, with genuine curiosity to understand and resolve issues
- Service-oriented, with strong interpersonal skills and confidence handling telephone interactions
- English: comfortable handling phone calls with English-speaking customers, understanding their requests, and communicating with them to provide support
- Bonus 1: Previous experience in the automotive industry
- Bonus 2: Knowledge of another language, particularly Spanish and/or Italian, is a plus.
Benefits
Comp & perks- Meal vouchers
- Contribution toward remote-working expenses
- Contribution toward public transportation costs
- Vacation bonus
- Employee referral bonus
- Seniority bonus
- Health insurance fully covered by the company
- Work-life balance: 37.5 hours per week with 16 additional days off per year
- Internal events: after-work gatherings, potluck meals, online games, and more