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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service orientation and effective communication skills, with experience in software support and proficiency in digital tools. Capable of analyzing and resolving customer issues while collaborating with various departments.
Highest-signal resume keywords
Software Support ExperienceCustomer Service OrientationHubSpot ProficiencyEnglish Communication SkillsAutomotive Industry Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Interpersonal SkillsAutonomyThoroughnessResponsivenessCuriosity
Tools & Technologies
HubSpotRingoverTeamViewer
Industry Keywords
Automotive IndustryCustomer SupportIncident ManagementOperational Issues
About the role
Key responsibilities & impact- Support customers in using the various solutions and keep them informed about updates and new developments
- Collect, assess, and record reported incidents and operational issues
- Monitor and handle user calls and emails to provide prompt and relevant assistance
- Analyze customer issues and support their resolution, including through remote access
- Work closely with the company’s various departments to help resolve customer issues and contribute to different projects
- Use HubSpot to manage and track customer requests, Ringover to manage calls, and TeamViewer for remote access
- Report to the Support Manager and join the Customer Support team within the DMS Division
Requirements
What you’ll need- You have initial experience in software support
- You are comfortable with digital tools and software environments and are eager to learn and understand new solutions
- You are autonomous, thorough, and responsive, with genuine curiosity about understanding and resolving issues
- You have a strong customer-service orientation, excellent interpersonal skills, and are comfortable communicating by phone
- English: You are comfortable handling a phone call with an English-speaking customer, understanding their request, and communicating with them to provide support
- Bonus 1: Previous experience in the automotive industry
- Bonus 2: Proficiency in another language, particularly Spanish and/or Italian, is a plus
Benefits
Comp & perks- Meal vouchers
- Contribution toward remote-working expenses
- Contribution toward public transportation expenses
- Vacation bonus
- Employee referral bonus
- Seniority bonus
- 100% employer-paid health insurance
- Work-life balance: 37.5 hours per week with 16 additional leave days (RTT) per year
- Internal events: after-work gatherings, shared meals, online games, and more