Clinical Operations Manager

Optain

. Own the grading playbook, SOPs, onboarding materials, and provider network policy library; author, version, maintain, and route clinical content to the Medical Director for review and sign-off .

Posted 10/23/2026full-timeRemote • United StatesMid-LevelSenior💰 $120,000 - $145,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in healthcare operations, particularly in managing clinician networks and developing clinical policies. Proficient in quality program management, operational dashboard creation, and capacity modeling to enhance performance and efficiency.

Highest-signal resume keywords

Healthcare Operations ManagementClinical Quality Program DevelopmentPolicy Writing and MaintenanceCapacity Modeling and RecruitmentTelehealth Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clinical Policy WritingQuality Review ProcessesOperational Dashboard CreationCapacity ModelingGrader Quality Program ManagementCredentialing ProcessesPerformance Feedback MechanismsData Analysis in BI ToolsTelehealth OperationsProvider Performance Programs

Soft Skills

Clear Written CommunicationCollaboration with PhysiciansChange ManagementProblem-SolvingTeam Leadership

Tools & Technologies

SpreadsheetsBusiness Intelligence Tools

Industry Keywords

TelehealthTeleradiologyVirtual CareClinical OversightStartup ExperienceMultistate Clinician LicensingProvider Network ManagementOperational SOPsGrader Recruitment PipelineMedical Director Collaboration

About the role

Key responsibilities & impact

Own the grading playbook, SOPs, onboarding materials, and provider network policy library; author, version, maintain, and route clinical content to the Medical Director for review and sign-off
Establish documentation governance for network ownership, versioning, review cadence, and sign-off
Design and run the grader quality program, including sampling, over-read and discordance review, turnaround accountability, and performance feedback
Prepare quality reviews and escalations for Medical Director adjudication and carry out resulting actions, including performance conversations and offboarding
Build and maintain capacity models by state, customer, and license coverage, and set recruitment triggers ahead of turnaround breaches
Run the grader recruitment pipeline from sourcing through interview and recommendation, working with the Operations Manager on credentialing and onboarding execution
Own intake, triage, and routing of customer and grader complaints, including urgent findings workflows
Route clinical questions to the Medical Director, close the loop with customers, and trend issues over time
Set the agenda, prepare decisions, and follow through so the Medical Director can focus on clinical judgment
Partner with Product and Engineering on platform improvements that reduce manual work and document current-state workflows
Contribute network measurables to the weekly grader operations rhythm and company scorecard
Achieve first-year objectives including maintaining signed and versioned policies, operating quality and complaint programs, using capacity-driven recruitment, and moving at least two manual processes into the platform

Requirements

What you’ll need

5+ years in healthcare operations
2+ years managing a network of contracted or affiliated clinicians
Telehealth, teleradiology, or virtual care experience strongly preferred over traditional medical group or IPA settings
Experience writing clinical or operational policy that a physician leader signed and maintaining it afterward
Experience running or materially contributing to a clinical quality, peer review, or provider performance program
Prior experience operating a clinician network under a medical director's clinical oversight is a strong plus
Exposure to credentialing, medical staff services, or multistate clinician licensing is a plus
Teleophthalmology background is a plus, not a requirement
Experience participating in product discovery or operationalizing new feature launches is a plus
Comfortable building and reading operational dashboards and capacity models in spreadsheets or BI tools
Startup experience strongly preferred, including building a process where little existed and demonstrating the result
Clear, direct written communication and comfort working with physicians as a non-clinician
Experience driving adoption of new processes across teams without direct reporting authority
US-based and comfortable with remote work and occasional travel for team offsites and customer engagements

Benefits

Comp & perks

Competitive compensation package, including a performance-based bonus and the chance to earn upside
Top-tier health, vision, dental, and commuter benefits
Generous monthly health and wellness reimbursement
Unparalleled exposure to new business building at the intersection of artificial intelligence and healthcare
Opportunity to solve difficult problems and collaborate with world-class experts from healthcare provider networks, academia, and industry
Chance to work with a highly talented, close-knit team and world-leading mentors who can act as a support network and sounding board throughout your entrepreneurial journey
Equity