Business Support Analyst

Opteon AUS & NZ

. Report to the Head of Business Excellence .

Posted 10/15/2026full-timeMelbourne • AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical ability and curiosity to improve processes, with experience in process documentation and project support. Proficient in using data and insights to drive decision-making and facilitate collaboration across teams.

Highest-signal resume keywords

Process ImprovementData AnalysisProject SupportHALO KnowledgeStakeholder Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process DocumentationWork Instruction DevelopmentData ReportingAnalyticsValuation Support

Soft Skills

CuriosityOrganizational SkillsAnalytical AbilityCollaborationCommunication

Tools & Technologies

Business SystemsAutomation Tools

Industry Keywords

Business ExcellenceIT OperationsBusiness Support

About the role

Key responsibilities & impact

Report to the Head of Business Excellence
Understand current processes, identify opportunities to simplify or improve them, and help implement better ways of working
Develop HALO and Valuation process documentation and work guides
Support projects from idea through to implementation
Work with stakeholders and help keep project activities on track
Use data, reporting and business insights to diagnose issues, identify opportunities and support better decisions
Work with business and IT teams to understand how systems support processes and where technology or automation could help
Work with teams across the business to understand their needs and facilitate discussions
Help develop practical solutions
Document processes, develop new ways of working and support teams through changes

Requirements

What you’ll need

Curiosity, organisation and analytical ability
Comfortable asking questions and learning new things
Interest or some experience in improving processes or finding better ways of working
Experience with process and work instruction documentation
Experience supporting projects and improvement initiatives
Experience working with data, reporting or analytics
Understanding of how systems and technology support business processes
Ability to work collaboratively with different stakeholders
HALO, Valuations and Valuation support process knowledge is required
Experience in IT operations, administration or business support would be beneficial
Strong transferable skills and willingness to learn
Ability to work at times from one of the Opteon offices is ideal

Benefits

Comp & perks

Flexible remote working arrangement
12-month secondment opportunity
Exposure to process improvement, project management and analytics
Broader exposure to how the business operates
Opportunity to develop capability across process optimisation, project management and analytics