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Behavioral Health Medical Assistant
Optima Medical. Prepare patients for virtual appointments by confirming demographics, medications, and visit details .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient preparation for virtual appointments, including documentation and coordination within eClinicalWorks (eCW). Proficient in behavioral health assessments and telehealth support, ensuring effective communication and care coordination.
Highest-signal resume keywords
Certified Medical Assistant (CMA)EClinicalWorks (eCW) ProficiencyBehavioral Health ExperienceTelemedicine SupportStrong Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient Health Information DocumentationSafety Assessments for SuicidalityMedication Refill AssistanceLab Order ManagementPrior Authorization CoordinationCare CoordinationAppointment SchedulingCrisis InterventionTelehealth Visit SupportPatient Education
Soft Skills
EmpathyOrganizational SkillsMultitaskingIndependent Work
Certifications & Qualifications
Registered Medical Assistant (RMA)
Industry Keywords
TelemedicineOutpatient Primary CareBehavioral HealthPatient Care CoordinationRemote Work
About the role
Key responsibilities & impact- Prepare patients for virtual appointments by confirming demographics, medications, and visit details
- Obtain and document patient health information, including behavioral health screening tools
- Conduct safety assessments for suicidality and crisis intervention as needed
- Support psychiatric providers during telehealth visits with documentation and coordination
- Accurately maintain patient records and manage workflows within eClinicalWorks (eCW)
- Assist with medication refills, lab orders, prior authorizations, and pharmacy communication
- Coordinate follow-up appointments, conduct appointment reminders, referrals, and care coordination
- Manage a cancellation list to ensure provider's schedules are full
- Provide patient education and ensure timely communication regarding care plans
- Accept incoming calls and respond to text messages from our main line
Requirements
What you’ll need- Certified or Registered Medical Assistant (CMA/RMA) required
- 1+ year of experience in behavioral health, telemedicine, or outpatient primary care preferred
- Proficient in eClinicalWorks (eCW) EMR system preferred
- Strong communication, empathy, and organizational skills
- Ability to multitask and work independently in a remote environment
- Must reside in NV
- Must have HS diploma or GED equivalent
Benefits
Comp & perks- Substantial growth opportunities
- Leadership and mentoring
- Resources to further career
- Fun work environment (events, holiday parties)
- Benefits (medical/vision/dental/401k/paid holidays)
- Supportive and positive work environment