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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client relationship management, project cost management, and effective communication with stakeholders. Proficient in using CRM systems and scheduling platforms to enhance operational efficiency and drive revenue growth.
Highest-signal resume keywords
Client Relationship ManagementProject Cost ManagementCRM System ProficiencyQuoting and Proposal PreparationBuilding Services Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ManagementCost ManagementQuote PreparationJob SchedulingQuality Checks
Soft Skills
Clear CommunicationProactive Self-StarterEffective PrioritizationProblem Resolution
Tools & Technologies
CRM SystemsMicrosoft 365Eworks Manager
Industry Keywords
Property MaintenanceResidential RefurbishmentsCommercial RefurbishmentsConstructionTrade Workflows
About the role
Key responsibilities & impact- Identify and win new clients through outbound engagement, referrals, and networking
- Convert inbound leads into retained accounts and ongoing project pipelines
- Build client relationships and increase repeat business
- Track and report client revenue performance
- Coordinate engineer and subcontractor attendance for quote scoping
- Write and issue itemized quotes using the CRM system
- Liaise with suppliers and subcontractors to maintain cost competitiveness
- Follow up on outstanding quotes to improve conversion
- Schedule jobs in the CRM according to trade, geography, and availability
- Issue work orders to engineers or the supply chain
- Coordinate materials, access arrangements, and client communications
- Monitor job progress and completion quality
- Act as the client’s single point of contact throughout the job lifecycle
- Conduct quality checks using photos, feedback, and completion verification
- Resolve and escalate issues as necessary
- Provide job summaries and client updates
- Invoice jobs within 24 hours of completion
- Chase payments and resolve billing queries
- Track project profitability and payment cycles
- Meet weekly and monthly KPIs for revenue, jobs booked, quote turnaround, and collections
- Participate in daily stand-ups and report performance metrics
- Improve speed, accuracy, and customer experience
Requirements
What you’ll need- 2+ years of experience in property maintenance, residential/commercial refurbishments, or construction—ideally in roles such as Project Manager, Estimator, Quantity Surveyor, or similar
- Strong understanding of building services, trade workflows, quoting, and project delivery
- Experience managing project costs, preparing work quotes, and driving revenue through proactive client management
- Clear and professional communication with clients, suppliers, subcontractors, and internal teams, in writing and by phone
- Ability to manage multiple projects, quotes, and job schedules accurately
- Proficiency with CRM systems, scheduling platforms, and Microsoft 365
- Availability during UK business hours
- Remote workstation with two screens, reliable high-speed internet, and backup power
- Ability to prioritize effectively under pressure
- Proactive self-starter with ownership of outcomes and process improvement focus
- Experience using Eworks Manager is a plus
- Experience working with tenants, property management companies, suppliers, and subcontractors is a plus
Benefits
Comp & perks- Full-time, permanent employment
- Remote work
- Workstation equipped with 2 screens
- UK hours, Monday–Friday 8am–5pm