FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing short-term rental operations, including guest communication, reservation management, and property oversight. Proficient in utilizing STR platforms to enhance operational efficiency and guest satisfaction.
Highest-signal resume keywords
Short-Term Rental ManagementGuest CommunicationSTR Platforms ExpertiseLeadership and Team ManagementOperational Excellence
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Reservation ManagementProperty OversightHousekeeping CoordinationMaintenance OversightOperational Reporting
Soft Skills
Client-Facing CommunicationProblem-SolvingDetail-OrientedProactive Work EthicCoaching and Mentoring
Tools & Technologies
GuestyHostawayHospitableOwnerRezBreezeway
Industry Keywords
Short-Term RentalVacation Rental OperationsProperty ManagementGuest ExperienceOperational Guidelines
About the role
Key responsibilities & impact- Oversee daily operations of short-term rental properties, keeping listings, reservations, calendars, pricing, and property information accurate and current
- Monitor booking activity, occupancy, guest inquiries, and reservation changes
- Coordinate cleaning schedules, inspections, turnovers, and guest check-ins/check-outs
- Ensure properties meet client standards and guest expectations
- Oversee guest communications throughout the reservation lifecycle
- Manage guest concerns, complaints, special requests, escalations, booking issues, access concerns, maintenance requests, and other guest-related matters
- Support excellent guest reviews and overall property ratings
- Supervise maintenance requests, work orders, and vendor coordination
- Coordinate with housekeeping, maintenance, and other service providers
- Monitor vendor performance, service completion, and associated costs
- Escalate urgent maintenance concerns and ensure properties remain safe, functional, and guest-ready
- Serve as the primary point of contact for assigned U.S.-based clients
- Provide operational updates, address property-related concerns, manage client expectations, and align service delivery with agreed standards
- Communicate property performance, operational concerns, and recommendations for improvement
- Support clients in implementing and optimizing STR property management platforms
- Provide guidance, coaching, and support to Virtual Property Managers and STR operations team members
- Monitor team performance, service quality, productivity, and adherence to client-specific procedures
- Assist in onboarding and training team members on STR processes, systems, and communication standards
- Promote accountability, collaboration, and continuous improvement
- Develop, maintain, and improve STR workflows, standard operating procedures, and operational guidelines
- Identify inefficiencies and recommend solutions to improve response times, guest experience, and property operations
- Ensure accurate documentation, reporting, and consistent use of property management systems
- Identify operational risks and escalate issues requiring client or management intervention
Requirements
What you’ll need- 3+ years of experience in U.S. Short-Term Rental (STR) property management or vacation rental operations
- Strong working knowledge of STR platforms such as Guesty, Hostaway, Hospitable, OwnerRez, Breezeway, or similar systems
- Experience in guest communication, reservation management, housekeeping coordination, property turnovers, and maintenance oversight
- 2+ years of leadership or supervisory experience, preferably managing remote teams or STR operations
- Strong client-facing communication skills, with the ability to manage expectations and handle escalations professionally
- Demonstrated ability to oversee daily operations, prioritize urgent concerns, and manage multiple properties efficiently
- Highly organized, detail-oriented, proactive, and capable of working independently with minimal supervision
- Experience in coaching, mentoring, and supporting team performance
- Strong problem-solving skills and a commitment to exceptional guest experiences and operational excellence
Benefits
Comp & perks- Work from home (WFH)
- Remote property management techniques supporting location freedom
- Leadership, coaching, and professional development through onboarding and training activities