Order Management Specialist

Optiv + ClearShark

. Review and validate incoming sales orders against customer purchase orders, OEM/Distributor cost quotes, and applicable contract terms and conditions .

Posted 9/24/2026full-timeRemote • Virginia • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong attention to detail and accuracy in order management processes, with proficiency in Salesforce and Microsoft Office. Familiarity with FAR/DFARS and federal contract terms enhances the ability to ensure compliance and streamline operations.

Highest-signal resume keywords

Order ManagementSales OperationsFAR/DFARS ComplianceSalesforce ProficiencyAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ManagementSales OperationsFAR/DFARS ComplianceSalesforceMicrosoft ExcelMicrosoft OutlookMicrosoft WordData IntegrityContract AdministrationProcurement

Soft Skills

Attention to DetailCollaborationWritten CommunicationVerbal Communication

Tools & Technologies

SalesforceMicrosoft Office

Industry Keywords

OEMDistributorIT ResellerCybersecurity ResellerContract Terms

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Review and validate incoming sales orders against customer purchase orders, OEM/Distributor cost quotes, and applicable contract terms and conditions
Ensure orders comply with relevant FAR/DFARS clauses and contract-specific requirements prior to activation
Perform quality assurance checks on pricing, part numbers, quantities, and contract references
Activate validated sales orders according to established sales operations procedures
Partner with Sales and Inside Sales teams to identify, research, and reconcile order discrepancies
Serve as a point of contact for order-related questions and escalate complex issues as needed
Track order fulfillment status after purchase orders are submitted to Distributor/OEM
Ensure customers receive required documentation, including proof of delivery/shipment, license keys, and other deliverables
Upload and maintain proof of delivery and related documentation in Salesforce
Help maintain current, streamlined, and consistently followed SOPs and order management processes
Recommend improvements to order accuracy, cycle time, and compliance
Provide after-hours support during peak business periods when required

Requirements

What you’ll need

High School Diploma or Equivalent Experience
0-2 years of experience in order management, sales operations, procurement, contract administration, or a related field
Strong attention to detail and commitment to accuracy and data integrity
Ability to work collaboratively across sales, operations, and finance teams
Strong written and verbal communication skills
Proficiency with Microsoft Office (Excel, Outlook, Word)
Exposure to or basic understanding of FAR/DFARS and federal contract terms and conditions
Experience with Salesforce (SF) or a comparable CRM/order management system
Familiarity with OEM/Distributor quoting and procurement processes within the IT or cybersecurity reseller environment
Interest in growing a career in sales operations or contract management

Benefits

Comp & perks

Work/life balance
Professional training resources
Creative problem-solving and the ability to tackle unique, complex projects
Volunteer opportunities through “Optiv Chips In”
Ability and technology necessary to productively work remotely/from home (where applicable)