Senior IT Operations Engineer

Optiveum

. Own the incident and problem management process for production incidents .

Posted 10/8/2026full-timeWarsaw • PolandSenior💰 PLN 108 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in incident and problem management, with a strong focus on CI/CD pipeline design and automation. Proficient in monitoring service health and utilizing observability tools to ensure production stability and performance.

Highest-signal resume keywords

Incident ManagementCI/CD Pipeline AutomationITIL Framework ExperienceLog Analysis ToolsKubernetes Operations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CI/CD Pipeline DesignRoot Cause AnalysisScripting (Bash, Python)TroubleshootingConfiguration Management (Ansible)DockerLog Analysis (Splunk, Sysdig)Observability Tools (Prometheus, Grafana)Agile MethodologiesProduction Support

Soft Skills

Problem-SolvingCommunication Skills

Tools & Technologies

JenkinsKubernetesDocker ComposeIBM DataStageGitHub Actions

Industry Keywords

IT OperationsApplication SupportIncident ManagementProblem ManagementChange Management

Tech Stack

Tools & technologies

AnsibleDockerGrafanaJenkinsKubernetesPrometheusPythonSplunk

About the role

Key responsibilities & impact

Own the incident and problem management process for production incidents
Diagnose and resolve issues, run root cause analysis, and implement preventive measures
Continuously monitor service health, detect anomalies early, and act before they turn into incidents
Design, implement, and maintain CI/CD pipelines for build, testing, security scanning, and deployment automation
Keep Pre-Production and Production environments stable, aligned, and behaving as expected
Document operational procedures, known issues, and resolution steps
Build a reliable knowledge base for the team
Collaborate with development and platform teams to triage issues and clarify operational requirements
Close the feedback loop between production and development

Requirements

What you’ll need

5+ years of experience in IT operations, application support (2nd/3rd line), or a similar production-facing role
Proven track record of owning incidents end-to-end, from alert through RCA to prevention
2+ years of experience working within an ITIL framework (incident, problem, and change management)
Experience in Agile delivery environments alongside development teams
Proficiency with Jenkins for building and maintaining pipelines and for executing and troubleshooting deployments
Hands-on experience improving and automating CI/CD pipelines
Proficiency with log analysis and alerting tools (Splunk, Sysdig)
Fluency in observability tooling (Prometheus, Grafana), including reading dashboards and tuning alerts
Comfortable operating services on Kubernetes, such as checking pod health, reading logs, and triggering restarts
Excellent skills with Ansible for applying configuration changes in controlled operational scenarios
Strong knowledge of Docker and Docker Compose
Basic scripting skills (Bash, Python) for automating repetitive operational tasks and reconciling data
Excellent troubleshooting and problem-solving skills, with the ability to independently investigate complex production issues
Excellent English communication skills (C1), with the ability to explain technical issues clearly to both engineers and non-technical stakeholders
Experience with IBM DataStage (nice to have)
Experience with GitHub Actions (nice to have)

Benefits

Comp & perks

Full-time 40 hours per week
Real possibility to extend the contract