Manager, Quality – Commercial Site Onboarding

Orca

. Lead and manage the end-to-end onboarding process for commercial sites .

Posted 10/7/2026full-timeRemote • United StatesMid-LevelSenior💰 $100,000 - $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing the onboarding process for commercial sites, ensuring compliance with quality standards and industry regulations while effectively coordinating with multiple stakeholders. Proficient in project management, client relationship building, and developing onboarding documentation and resources.

Highest-signal resume keywords

Onboarding ManagementProject ManagementQuality AssuranceStakeholder EngagementCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementQuality Management PrinciplesSite AssessmentsCompliance AuditsDocumentation DevelopmentData AnalysisProblem-SolvingAttention to DetailTimeline ManagementTraining Development

Soft Skills

Interpersonal SkillsOrganizational SkillsRelationship BuildingIndependent WorkPrioritization

Tools & Technologies

Project Management SoftwareCRM ToolsMicrosoft Office Suite

Industry Keywords

Commercial Site OperationsHealthcare AdministrationFACTClient ExpectationsQuality StandardsOnboarding DocumentationStakeholder FeedbackAuthorized Treatment Centers

About the role

Key responsibilities & impact

Lead and manage the end-to-end onboarding process for commercial sites
Coordinate with account managers, case managers, operations, and logistics teams
Develop and maintain understanding of client expectations throughout onboarding
Conduct site assessments and audits for compliance with quality standards and industry regulations
Set onboarding timelines, objectives, and milestones with commercial teams
Monitor progress and address challenges or delays
Provide guidance and training to new commercial partners on systems, tools, and best practices
Collect and analyze stakeholder and client feedback to improve onboarding
Develop and maintain onboarding documentation, policies, procedures, and resources
Serve as primary client contact during onboarding
Collaborate with quality assurance to ensure deliverables meet company quality standards

Requirements

What you’ll need

Bachelor’s degree in Business Administration, Project Management, Healthcare or a related field (or equivalent work experience)
Minimum of 3-5 years of experience in onboarding, project management, or quality assurance
Proven experience managing complex projects with multiple stakeholders
Strong knowledge of quality management principles and practices
Excellent communication and interpersonal skills, with the ability to build strong relationships with internal teams and external clients
Highly organized with exceptional attention to detail and problem-solving skills
Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment
Proficiency in project management software, CRM tools, and Microsoft Office Suite is a plus
Experience in commercial site operations, healthcare administration, FACT or similar industry experience is a plus
Candidates must reside on the West Coast
Up to 25-50% travel to assigned Authorized Treatment Centers required

Benefits

Comp & perks

Pre-IPO equity
Annual bonus
Competitive medical, dental, and vision benefits
PTO
401(k) plan
Life and accidental death and disability coverage
Parental leave benefits
Subsidized daily lunches and snacks at on-site locations