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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing the closing process, preparing settlement documents, and ensuring compliance with Florida state-level escrow rules and regulations. Strong customer service skills, bilingual communication in English and Spanish, and proficiency in Microsoft Suite, Google Suite, and Qualia are essential.
Highest-signal resume keywords
Escrow Officer ExperienceClosing Process ManagementBilingual CommunicationFlorida Escrow Regulations KnowledgeCustomer Service Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Closing Disclosures PreparationEscrow Agreements PreparationTitle Report OrderingFile AuditingCompliance Management
Soft Skills
Exceptional Attention to DetailOrganizational SkillsTeam Player MentalityVerbal and Written Communication SkillsAdaptability to Change
Tools & Technologies
Microsoft SuiteGoogle SuiteQualiaE-Notary ServicesMobile Notary Services
Industry Keywords
Title ProcessSettlement DocumentsEscrow ManagementCustomer ExperienceRegulatory Compliance
About the role
Key responsibilities & impact- Manage the closing process and provide an exceptional customer experience
- Prepare closing disclosures, escrow agreements, and other settlement documents according to lender and buyer/seller instructions
- Communicate and collaborate with Customer Experience/Sales, Contract Operations, and Funding to troubleshoot and resolve title-process issues
- Obtain clear title by ordering title reports and resolving title defects, liens, and encumbrances
- Audit files for accuracy, completion, and compliance to prevent potential claims
- Coordinate closings via e-notary or mobile notary services
- Provide lender closing instructions and oversee receipt and disbursement of funds
- Manage outstanding checks and escrowed funds
- Maintain compliance with Orchard Title policies, procedures, laws, regulations, regulatory agencies, and company standards
- Report to the National Escrow Manager
Requirements
What you’ll need- 4+ years of experience as an Escrow Officer
- Exceptional verbal and written customer service skills
- Bilingual in English and Spanish (verbal and written communication skills preferred)
- Experience mastering complex processes and understanding the role within a larger series of processes
- Confidence working with Microsoft Suite, Google Suite, and specialty software such as Qualia
- Working knowledge of Florida state-level escrow rules and regulations
- Team player mentality aligned with “Team Before Self”
- Passion for innovation and comfort with change
- Organizational skills and exceptional attention to detail
Benefits
Comp & perks- Equal opportunity employment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law