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Senior IT Support Engineer
Orcrist Technologies GmbH. Work on support tickets as part of the Internal IT team.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT support with a focus on macOS and Linux environments, managing Identity & Access Management, and automating user journeys. Proven ability to document processes and manage internal IT projects from inception to operational handover.
Highest-signal resume keywords
IT Support ExperienceMacOS SupportLinux SupportIdentity & Access ManagementProject Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Command LineBash ScriptingPython ScriptingUser Lifecycle ManagementSingle Sign-On (SSO)Multi-Factor Authentication (MFA)Tool ProvisioningProcess ImprovementDocumentationAutomation
Soft Skills
Clear CommunicationService Mindset
Tools & Technologies
Identity Management SystemsConfiguration Management Tools
Certifications & Qualifications
ITIL Certification
Industry Keywords
ISO 27001Internal ITOnboardingDevice ManagementLifecycle Management
Tech Stack
Tools & technologiesLinuxMacOSPython
About the role
Key responsibilities & impact- Work on support tickets as part of the Internal IT team.
- Provide general support for macOS and Linux, including setup, device management, troubleshooting, and software and hardware lifecycle.
- Manage Identity & Access Management, including user lifecycle, groups, roles, permissions, and SSO across core systems.
- Own tooling systems, including configuration, access, integrations, and lifecycle.
- Run IT onboarding calls for new joiners as their first Internal IT contact.
- Own internal IT projects from scoping through rollout and handover into operations.
- Automate onboarding, role changes, tool provisioning, and offboarding user journeys.
- Improve processes.
- Document processes, systems, and tooling for colleagues and Internal IT documentation.
Requirements
What you’ll need- Several years of experience in IT support or internal IT, at an advanced level.
- Experience owning a system or topic end to end and keeping it running.
- Confident with macOS and Linux support, the command line and basic scripting such as Bash or Python.
- Practical knowledge of Identity & Access Management, including SSO, MFA, directory services, roles and permissions.
- Experience running projects independently alongside day-to-day support.
- Interest in AI agents and automation, and willingness to use them in your own work.
- Clear communication with non-technical colleagues and a service mindset.
- Documentation is a habit, not an afterthought.
- English at C1 or above and German at B1 or above.
- ITIL expertise is a nice-to-have, through certification or equivalent practical experience.
- Experience in an ISO 27001 environment is a nice-to-have.
Benefits
Comp & perks- Remote-first, Germany-wide: Work from wherever you do your best work, with regular team gatherings in Berlin and other off-site locations.
- Flexible working hours
- Personal home-office equipment budget
- 30 days of vacation
- Personal and professional development investment
- Performance bonuses tied to agreed objectives and key results
- Welcome goodie bag
- Summer and Christmas parties
- Regular team gatherings
- Work on challenges with tangible impact on public safety and national security