Director, Engineering Operations

Order.co

. Create executive-ready narratives connecting Product, Engineering, and Data investments, delivery, and operational performance to customer and business outcomes .

Posted 9/16/2026full-timeRemote • United StatesLead💰 $200,000 - $230,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Engineering Operations and Product Operations, with a strong focus on defining measurable outcomes, OKRs, and KPIs. Proven ability to facilitate cross-functional collaboration and decision-making while managing risks and dependencies in a SaaS or product-led technology environment.

Highest-signal resume keywords

Leadership Experience in Engineering OperationsExecutive Communication SkillsExperience with OKRs and KPIsKnowledge of Software Delivery LifecyclesAnalytical Judgment and Reporting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Portfolio PlanningOutcome DefinitionKPI DevelopmentRisk ManagementCapacity PlanningSoftware Delivery LifecycleBudget PlanningCross-Functional Decision FacilitationData AnalysisTechnical Program Management

Soft Skills

Executive CommunicationCross-Functional CollaborationAnalytical JudgmentProblem-SolvingTrust Building

Tools & Technologies

AI-Assisted ToolsProject Management SoftwareData Visualization ToolsCollaboration PlatformsReporting Tools

Industry Keywords

SaaSProduct-Led TechnologyEngineering LeadershipProduct LeadershipOperational Performance

About the role

Key responsibilities & impact

Create executive-ready narratives connecting Product, Engineering, and Data investments, delivery, and operational performance to customer and business outcomes
Own recurring executive updates, company communications, and board-level inputs
Surface material changes, trade-offs, risks, and decisions with concise context and recommendations
Translate strategy into measurable outcomes, objectives, key results, and operating KPIs
Develop balanced views of customer and business impact, delivery effectiveness, quality, reliability, security, efficiency, and organizational health
Design and operate annual, quarterly, and ongoing portfolio-planning cadences
Maintain portfolio views covering outcomes, initiatives, ownership, dependencies, milestones, capacity, and risk
Facilitate prioritization and sequencing decisions
Define and improve the software delivery lifecycle from discovery through release, adoption, measurement, and learning
Establish operating reviews focused on outcomes, delivery confidence, quality, reliability, customer impact, constraints, risks, and decisions
Build capacity models connecting portfolio demand with teams, skills, hiring plans, external partners, and operational obligations
Partner with Finance, Product, and Engineering on headcount planning, allocation trade-offs, capability gaps, and investment choices
Establish systems for identifying, escalating, resolving, and tracking cross-functional risks, dependencies, and decisions
Serve as a trusted operating partner to the CTO, Engineering leadership, Product leadership, and Engineering Leadership Team
Strengthen cross-functional relationships, ownership, and accountability

Requirements

What you’ll need

Leadership experience in Engineering Operations, Product Operations, Technical Program Management, Business Operations, a technical Chief of Staff role, or a comparable function within a SaaS or product-led technology company
Exceptional executive communication skills and demonstrated success connecting Product and Engineering work to customer and business impact
Experience defining outcomes, OKRs, KPIs, scorecards, portfolio-planning processes, and operating-review cadences across multiple teams
Working knowledge of modern product development and software delivery lifecycles, including platform, reliability, security, and technical investment trade-offs
Experience with resource, headcount, budget, and capacity planning in partnership with Finance and functional leaders
Strong analytical judgment and ability to build trustworthy reporting from product, engineering, financial, and customer data
Proven ability to facilitate difficult cross-functional decisions, manage material risks and dependencies, and bring structure to ambiguity
Pragmatic experience using AI-assisted tools to improve synthesis, planning, and analysis while verifying outputs and protecting sensitive information

Benefits

Comp & perks

Employer-sponsored 401(k) with match
Comprehensive medical, dental, and vision coverage
Flexible time off
Hybrid / remote work environment
Competitive compensation package