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Intake Investigator
Oregon Department of Human Services. Review intake questionnaires and determine whether allegations qualify for a formal civil rights complaint .
Posted 9/17/2026full-timePortland • Oregon • United StatesJuniorMid-Level💰 $4,519 - $6,904 per monthWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in civil rights law application, complaint drafting, and evidence analysis while maintaining professionalism in sensitive situations. Proficient in communication and outreach, ensuring compliance with legal standards and timelines.
Highest-signal resume keywords
Civil Rights Law ApplicationComplaint DraftingEvidence AnalysisInterviewing SkillsStrong Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Fact CollectionLegal DocumentationStatutory Deadline TrackingLegal Jurisdiction EvaluationComplaint Preparation
Soft Skills
ProfessionalismNeutralityAccuracyEmotional Intelligence
Tools & Technologies
Chat CommunicationVideo CallsConference CallsTelephone Communication
Certifications & Qualifications
Form I-9 Completion
Industry Keywords
Civil Rights ComplaintsProtected-Leave LawsBOLI ServicesPublic InquiriesOregon Job Sites
About the role
Key responsibilities & impact- Review intake questionnaires and determine whether allegations qualify for a formal civil rights complaint
- Contact and interview complainants to gather details, clarify facts, and assess discrimination or retaliation allegations
- Apply civil rights protections and relevant state and federal laws
- Determine whether complaints should be drafted
- Prepare legally sufficient complaint documents for further investigation
- Track statutes of limitations and ensure timely filing
- Assist with sending complaint forms and processing documentation
- Respond to complex public inquiries
- Support outreach and public presentations about BOLI services as needed
- Communicate with coworkers and supervisors through chat, video calls, conference calls, and telephone
- Occasionally travel to job sites across Oregon
Requirements
What you’ll need- Two years of experience (or equivalent combination of education and experience) related to the class concept, including collection and analysis of facts and making recommendations
- Experience interpreting and applying protected-leave laws to evaluate legal jurisdiction and filing criteria
- Ability to interview complainants in sensitive, emotional, or high-stress situations while maintaining professionalism, neutrality, and accuracy
- Experience reviewing evidence or questionnaires and drafting clearly, legally sufficient complaints and documentation with exceptional precision and writing quality
- Ability to analyze complex civil rights allegations and determine jurisdiction under state and federal law
- Skill in interviewing complainants to gather facts, clarify allegations, and assess whether a formal complaint should be drafted
- Experience drafting clear, legally sufficient civil rights complaints, summaries, and related documentation
- Ability to review questionnaires, evidence, and timelines to ensure statutory deadlines and rights are protected
- Strong communication skills, including delivering accurate guidance to the public
- Bilingual skills are preferred but not required
- Must complete Form I-9 within three days of hire and present valid US work-authorization documents
- BOLI does not provide visa sponsorship
- Resume and cover letter required
- No photos in application materials
- Outside resources, including AI tools, prohibited during assessments or interviews
Benefits
Comp & perks- Work/life balance
- Vacation
- Sick leave
- 11 paid holidays a year
- Personal days off
- Medical, vision, and dental benefits
- Pension and retirement programs
- Advancement opportunities within BOLI and other State agencies
- Opportunity to expand technical and professional skills
- 5% bilingual pay differential upon passing the bilingual assessment and when bilingual skills are required
- Possible eligibility for the Public Service Loan Forgiveness Program
- PERS-qualifying position
- New PERS members receive a 6.95% salary increase and contribute 6% to PERS after a six-month waiting period
- Current PERS members already have the 6.95% contribution added to base salary