OHA Ombudsperson – Bilingual

Oregon Department of Human Services

. Advocate for individuals eligible for and enrolled in the Oregon Health Plan and others served by OHP programs .

Posted 10/22/2026full-timePortland • Oregon • United StatesJuniorMid-Level💰 $5,458 - $8,352 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in case management and advocacy, with a strong focus on Medicaid knowledge and experience in coordinating care for diverse populations. Proficient in data analysis and organizational collaboration to enhance access to quality healthcare services.

Highest-signal resume keywords

Medicaid KnowledgeCase Management ExperienceData Analysis ProficiencyStrong Written And Oral Communication SkillsCultural Awareness

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Case ManagementData AnalysisProgram CoordinationPolicy RecommendationConflict Resolution

Soft Skills

Excellent Customer ServiceOrganizational CollaborationAbility To Manage Multiple TasksRelationship StewardshipCultural Humility

Tools & Technologies

Microsoft Office

Industry Keywords

Oregon Health PlanCoordinated Care OrganizationsHealth EquityOmbuds ExperienceValue-Based Care

About the role

Key responsibilities & impact

Advocate for individuals eligible for and enrolled in the Oregon Health Plan and others served by OHP programs
Perform case-management-like work for over 40 cases per month
Conduct client intake and support
Research organizations and compile background information
Meet with internal OHA staff, CCOs, contractors, and providers to resolve individual and system concerns
Provide independent, informal mediation and review rules, policies, and processes
Make recommendations regarding OHA services, programs, policies, and processes
Identify and recommend policy or procedural changes to improve OHP members' access to quality, value-based care
Independently manage cases while collaborating with the Ombuds team and multiple agencies, organizations, contractors, providers, and community partners
Use case management documentation and data analysis to understand trends and inform data-driven reports
Provide subject matter expertise, analysis, and recommendations to executive management and agency program areas
Translate individual case learnings into systems improvements and advocate based on OHP member experience
Support OHA's mission, vision, and core values, particularly advancing health equity

Requirements

What you’ll need

Bachelor's Degree in Business or Public Administration, Behavioral or Social Sciences, or a degree related to the agency program, and two years of experience coordinating or administering a program
OR any combination of experience or education equivalent to five years of experience supporting the knowledge and skill requirements
Strong Medicaid knowledge, particularly Medicaid complaints and grievances, and experience with Coordinated Care Organizations preferred
Case management or advocacy experience preferred
Previous ombuds experience preferred
Excellent customer service skills
Skills in organizational collaboration, alternative dispute resolution, and/or relationship-based conflict resolution
Ability to translate individual experience into systems improvement and advocacy
Cultural awareness and cultural humility
Ability to steward relationships with diverse groups
Strong written and oral communication skills, including communicating complex topics understandably
Ability to manage multiple tasks and advocate for members experiencing extreme frustration with health systems and state government
Ability to organize and prioritize work, meet deadlines, and manage caseload
Experience using data analytics and proficiency in common Microsoft Office tools
Bilingual skills, especially Spanish-English or languages spoken by Oregon Health Plan members
Employment contingent upon a criminal records check meeting OHA criteria
Must be authorized to work in the United States; position does not provide visa sponsorship
Required application materials: resume, cover letter, supplemental questions

Benefits

Comp & perks

Excellent, low-cost medical, vision, and dental coverage for you and your family
Optional life insurance, disability coverage, deferred compensation, and FSA options for health and childcare
11 holidays
3 personal days
Monthly sick leave
Vacation accrual starting at 8 hours/month
Potential eligibility for the Public Service Loan Forgiveness Program
Retirement security through Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP)
Training and development opportunities
Hybrid/remote work with significant work-from-home flexibility
Eligible veterans and Oregon National Guard servicemembers who meet the qualifications receive candidate preference