Policy & Operations Manager – Business Operations Manager 2

Oregon Department of Human Services

. Lead the Operations & Policy section within the Central Services Division .

Posted 11/7/2026full-timePortland • Oregon • United StatesMid-LevelSenior💰 $7,537 - $11,657 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in operations and policy management, with a focus on equity, inclusion, and continuous improvement. Proven ability to develop teams, manage complex operational functions, and communicate effectively with diverse stakeholders.

Highest-signal resume keywords

Operations ManagementPolicy DevelopmentTeam LeadershipEquity and Inclusion PrinciplesPerformance Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data GovernancePublic Records ManagementFacilities OperationsEmergency ManagementChange ManagementPerformance MetricsPolicy Implementation

Soft Skills

CoachingMentorshipConflict NavigationRelationship BuildingCollaboration

Certifications & Qualifications

Valid Driver's LicenseDefensive Driving Safety Class

Industry Keywords

Central Services DivisionAgency ReceptionContinuous ImprovementCustomer ServiceDiversity and Inclusion

About the role

Key responsibilities & impact

Lead the Operations & Policy section within the Central Services Division
Guide a team supporting data governance, public records management and coordination, facilities operations, fleet services, agency reception, emergency management and continuity of operations, and agency-wide policy management and development
Set the vision and direction by developing goals and objectives, tracking progress, and helping staff prioritize work
Coach and empower professional and technical staff through hiring, onboarding, regular feedback, and skill development
Resolve complex operational or administrative challenges
Support development of statewide rules, procedures, and guidance
Ensure division work is timely, service-oriented, and aligned with equity, accessibility, customer service, and agency plans
Set objectives and expectations and address performance with timeliness, care, and accountability
Foster team cohesion, collaboration, belonging, and continuous improvement

Requirements

What you’ll need

6 years of supervision, management, or progressively related experience OR 3 years of related experience and a Bachelor’s degree
Demonstrated ability to apply equity and inclusion principles to policy, operations, supervision, and personnel management
Proven skill in developing employees and building healthy team culture through coaching, mentorship, accountability, conflict navigation, and empowerment
Demonstrated ability to lead diverse operational functions through direct supervision of staff
Experience leading policy development, overseeing policy implementation and change management, and advising executives on operational or organizational impacts
Ability to manage complex operational functions, staff workloads, and performance with a focus on outcomes, metrics, and continuous improvement
Strong relationship-building and collaboration skills across diverse teams, roles, and perspectives
Clear, effective written and verbal communication, especially when advising executives or explaining complex information
If driving a motor vehicle, a valid driver’s license; otherwise, an alternate method of transportation
Drivers of state-owned vehicles must complete a defensive driving safety class every two years
Must be authorized to work in the United States; DEQ does not offer visa sponsorship

Benefits

Comp & perks

Medical, dental, and vision insurance
11 paid holidays
10 hours of vacation per month, eligible to be used as accrued
8 hours of sick leave per month, eligible to be used as accrued
24 hours of personal business leave per fiscal year, eligible to be used after 6 months of service
Optional life insurance packages
Flexible spending accounts
Membership in the Oregon Public Employees Retirement System (PERS)
Optional deferred compensation retirement program
Opportunity to potentially receive loan forgiveness under the Public Service Loan Forgiveness Program (PSLF)
Continuous growth and development opportunities
Opportunities to serve your community and make an impact through meaningful work
A healthy work/life balance, including flexible schedules and hybrid work options for many positions
DEQ will provide necessary hardware (laptop, monitor, keyboard, mouse, and cell phone) for an employee to successfully work from home
Eligible veterans and Oregon National Guard servicemembers receive candidate preference points