Technical Support Analyst, Information Systems Specialist 5

Oregon Department of Human Services

. Support automation infrastructure across the state for Oregon Department of Corrections staff and multi-jurisdictional partners .

Posted 11/3/2026full-timePendleton • Oregon • United StatesMid-LevelSenior💰 $5,781 - $8,783 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in systems support, network troubleshooting, and incident resolution while ensuring operational security and connectivity for automation systems. Proficient in collaborating with technical teams and end-users to maintain seamless functionality across various environments.

Highest-signal resume keywords

Information Systems ExperienceSystems SupportNetwork TroubleshootingIncident ResolutionEndpoint Management Tools

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportInstallationConfigurationTroubleshootingDocumentationSoftware SupportHardware SupportNetwork SupportIncident ManagementService Request Management

Soft Skills

CommunicationCustomer ServiceTeam CollaborationPrioritizationTime Management

Tools & Technologies

IT Service Management SystemsIntuneISeries Client SoftwareOffice 365Power BIVPNODBCElectronic Security NetworkSharePointPower Apps

Certifications & Qualifications

Valid Driver's LicenseCJIS Eligibility

Industry Keywords

Oregon Department of CorrectionsMulti-Jurisdictional PartnersCorrectional FacilitiesCommunity CorrectionsCriminal Justice Information Systems

Tech Stack

Tools & technologies

ITSM

About the role

Key responsibilities & impact

Support automation infrastructure across the state for Oregon Department of Corrections staff and multi-jurisdictional partners
Ensure automation systems are operational, secure, and connected to DOC and AIC networks
Serve as the key point of contact for a designated region
Provide expert-level support and backup to other areas throughout the state as needed
Respond to service requests and resolve complex incidents
Collaborate with end-users and technical teams to ensure seamless system functionality
Pull requests from the geographic call-tracking pool and travel to assigned work sites
Work inside correctional facilities, prisons, Community Corrections offices, and various partner locations
Perform installation, configuration, troubleshooting, documentation, and support for software, hardware, and networks
Participate in interviews and additional assessment stages as required during the selection process
Work schedules driven by user need; occasional in-state and out-of-state overnight travel
Lift equipment up to 25 pounds and perform bending, crawling, reaching, and extensive walking

Requirements

What you’ll need

Four (4) years of information systems experience in technical support; OR an associate’s degree in computer science or information technology, or completion of a two (2) year accredited vocational training program in information technology, AND two (2) years of information systems experience in technical support; OR a Bachelor's degree in Information Technology or Computer Science may substitute for all of the above
Proven experience in systems support, network troubleshooting, and incident resolution
Experience working with IT Service Management systems
Ability to prioritize and manage multiple incidents and service requests under tight deadlines
Familiarity with endpoint management tools, such as Intune or similar
Experience installing, configuring, and troubleshooting software and hardware, including iSeries client software, Office 365, Power BI reporting, VPN, ODBC, and Electronic Security network
Strong documentation, communication, customer service, and ability to follow ODOC standards and procedures
Proficiency working in a team environment
Familiarity and working experience with Microsoft products, specifically SharePoint and Power Apps
Must have a valid driver’s license
Frequent travel between sites required
Ability to safely lift, move, and transport PCs, terminals, and other computer equipment weighing up to 25 pounds
Must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility
Any felony conviction will disqualify the candidate due to CJIS requirements
Must complete an I-9 and confirm authorization to work in the United States within three days of hire
Must meet minimum qualifications by the job posting close date

Benefits

Comp & perks

Family health, vision, and dental insurance
Vacation, sick leave, and 11 paid holidays
21 days paid military leave for national guard and reserve components
Optional short and long-term disability
Term life insurance
Fully paid retirement program
Oregon Saving Growth Plan
Flexible spending accounts for health and childcare
Potential adjusted salary range of an additional 6.95% for PERS qualifying applicants
Potential eligibility for Police & Fire (P&F) benefits through Public Employees Retirement System (PERS)
Candidate preference for eligible Veterans and Oregon National Guard servicemembers