Technical Support Specialist 1 – Operations and Policy Analyst 1

Oregon Department of Human Services

. Provide technical expertise and support to eXPRS end users, including monitoring and filtering Service Desk tickets .

Posted 11/9/2026full-timeSalem • Oregon • United StatesMid-LevelSenior💰 $4,519 - $6,904 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical support and coding for ODDS Enrollment and Eligibilities, with strong analytical and evaluative skills to resolve user issues effectively. Proficient in customer service communication and collaboration to enhance application functionality and ensure compliance with relevant policies.

Highest-signal resume keywords

Technical Support ExpertiseODDS Enrollment CodingAnalytical SkillsCustomer Service CommunicationEXPRS Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Coding SupportWaiver Eligibility CodingService Desk Ticket ManagementEnd-User TestingApplication Enhancement Feedback

Soft Skills

Attention to DetailTime ManagementOrganizational SkillsProblem-SolvingCollaboration

Tools & Technologies

EXPRS

Industry Keywords

Developmental DisabilitiesService Eligibility WaiverAgency With Choice ProgramSenate Bill 1521Public Administration

About the role

Key responsibilities & impact

Provide technical expertise and support to eXPRS end users, including monitoring and filtering Service Desk tickets
Gather and analyze information about user issues and determine the best resolution path or responsible person
Provide primary technical coding support for ODDS Enrollment and Eligibilities (DDEE)
Provide insight and feedback on application enhancements
Perform end-user testing during application development
Provide customer service in writing and verbally to all levels of system users
Route tickets and escalate issues to Tier 2 support
Provide waiver eligibility case coding expertise to business partners
Determine appropriate service eligibility waiver coding and coding dates for individuals with developmental disabilities
Follow ODDS policy and recommended courses of action
Correct waiver or service eligibility coding conflicts and issues affecting service authorizations
Answer questions and concerns related to the Agency With Choice program and Senate Bill 1521
Monitor project scope and priorities and adjust tasks and workload as needed

Requirements

What you’ll need

Three years of professional-level evaluative, analytical, and planning work experience
Associate’s degree in Business or Public Administration, Behavioral or Social Sciences, Finance, Political Science, health, human, or social services, or a similar degree substitutes for 18 months of experience
Bachelor's degree in a listed area substitutes for three years of experience
Attention to detail
Experience working independently with minimal direction and responding appropriately to urgent situations
Experience using time management, organization, and prioritization skills to manage multiple tasks and competing deadlines
Experience working collaboratively to solve problems and contribute to team success
Experience providing customer service through written and verbal communication
Experience working with eXPRS
A cover letter limited to two pages is required
Resume or completed work history profile required
Ability to work Monday–Friday, 8:00 a.m.–5:00 p.m. Pacific Standard Time
Ability to report to Salem when business or operational needs require onsite activities
Criminal history and background check required if selected as a finalist
Authorization to work in the United States; the Oregon Department of Human Services does not offer visa sponsorship

Benefits

Comp & perks

Cost of Living Adjustments
Annual salary increases until reaching the top of the listed salary range
Amazing benefits package
Possible eligibility for the Public Service Loan Forgiveness Program
ODHS Employee Resource Group communities that promote shared learning
Veterans’ and Oregon National Guard candidate preference for eligible candidates
Opportunity for remote work at a local office or other remote location, subject to performance and business need
Potential PERS-qualifying salary range increase of 6.95%