Transportation Services Representative 1 – Real ID Specialist

Oregon Department of Human Services

. Assist the public with obtaining Real ID licenses, instruction permits, and identification cards .

Posted 10/2/2026full-timePortland • Oregon • United StatesMid-LevelSenior💰 $3,952 - $5,458 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills while assisting the public with Real ID transactions, including the ability to explain complex rules and regulations. Proficient in data entry and document examination, ensuring compliance with state and federal requirements.

Highest-signal resume keywords

Customer Service ExperienceData Entry SkillsDocument ExaminationKnowledge of State and Federal RequirementsAbility to Handle Multiple Assignments

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data RetrievalTyping Skills (30 WPM)Knowledge Test AdministrationVision Test AdministrationTransaction Balancing

Soft Skills

Interpersonal CommunicationProblem-SolvingStress ManagementAttention to Detail

Tools & Technologies

Computer Literacy

Industry Keywords

Real IDDriver LicenseIdentification CardsPublic ContactPrivacy Laws

About the role

Key responsibilities & impact

Assist the public with obtaining Real ID licenses, instruction permits, and identification cards
Serve as the primary office representative for Real ID transactions
Accurately produce photo licenses, instruction permits, and identification cards
Administer, correct, and explain driver license knowledge tests
Conduct vision tests
Explain state and federal requirements for driver and identification transactions
Provide customer service while following privacy laws
Answer complex questions from customers with diverse backgrounds
Collaborate with office leaders and managers to support efficient Real ID operations
Examine documents for eligibility before issuing credentials
Prepare daily reports and balance transactions at the end of each day
Travel to other offices in the region for relief work
Work in a DMV office with extensive face-to-face public interaction

Requirements

What you’ll need

Two years of public contact/customer service experience involving dealing with the public in person or by phone and providing information about services/programs or explaining and/or applying rules, regulations and procedures
Experience or training using computers to retrieve and input data
Three months experience collecting money and making change
Completion of an associate’s degree may substitute for one year of public contact experience
Ability to type at least 30 words per minute with a high level of accuracy
Experience working in a fast-paced environment and dealing with stressful situations
Demonstrated computer literacy and reading comprehension skills
Experience providing excellent customer service
Experience handling multiple assignments with frequent interruptions
Experience effectively interpreting complex rules and policies to customers or clients
Ability to work in the US; no visa sponsorship available
Successful completion of required background and pre-employment checks

Benefits

Comp & perks

Benefits eligible limited duration appointment
Work/life balance
11 paid holidays a year
Flexible work schedules
Paid leave
Public Service Loan Forgiveness opportunity
Potential to become permanent
Veteran or Oregon National Guard servicemember preference