Patient Access Resource Specialist

Oregon Health & Science University

. Deliver exceptional customer service to patients, families, referring providers, insurance carriers, OHSU healthcare providers, and staff .

Posted 11/6/2026full-timeRemote • United StatesJunior💰 $28 - $38 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient scheduling, customer service, and electronic health record management, with a strong focus on effective communication and collaboration across healthcare teams.

Highest-signal resume keywords

Patient Scheduling ExperienceEpic EMR ProficiencyManaged Care Authorization KnowledgeCustomer Service OrientationMedical Terminology Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient Access Services (PAS) KnowledgeDatabase SkillsFinancial ScreeningAppointment ProcessingReferral Management

Soft Skills

Excellent Verbal CommunicationExcellent Written CommunicationConflict Resolution Skills

Tools & Technologies

Epic Media ManagerWindows ApplicationsOnline Scheduling Tools

Industry Keywords

Healthcare ExperienceIntegrated CareHigh-Volume Patient ContactUrologyNeurologyNeurosurgeryGIImaging

About the role

Key responsibilities & impact

Deliver exceptional customer service to patients, families, referring providers, insurance carriers, OHSU healthcare providers, and staff
Answer incoming calls and handle scheduling, general information, referral status, and care-related inquiries
Schedule and manage patient access to Connected Care Center clinical services across multiple specialties
Record detailed telephone encounters and accurately enter patient information in the Epic EMR
Assess and route calls to appropriate staff, including Nurse Triage and clinicians
Process appointments, referrals, workqueues, clinical service requests, and direct referrals
Act as a liaison and information resource for physicians and nursing support staff
Return phone messages and send new-patient information packets
Maintain clinic templates and block schedules in Epic and assist with surgical-service scheduling
Gather and verify demographics, insurance coverage, and financial information
Conduct financial screening using Experian and confirm healthcare coverage eligibility
Obtain and follow up on managed-care authorizations
Set up reservations and admissions for elective inpatient and day-patient procedures
Prepare patients for visits, obtain records and studies, arrange accommodations, and provide appointment reminders
Process, verify, and update incoming referrals and patient demographics
Upload documents using Epic Media Manager and scan records into patient charts
Complete required training, competency assessments, OHSU modules, and continuing education
Provide PAS system instruction to coworkers and serve as a PAS resource
Participate in daily team huddles and collaborate across teams to ensure patient access to care
Work independently from a remote location

Requirements

What you’ll need

One year of experience in a medical office setting, including high-volume direct patient contact and scheduling of appointments; managed care authorization experience may be required depending on position description
Alternatively, one and a half years of work experience in a high-volume direct public contact position and 6 months of experience in a medical office setting
Thorough knowledge of PAS policies and procedures
Demonstrated advanced PAS user skills and extensive knowledge of integrated care at OHSU
Basic computer skills including word processing, Windows applications, and online scheduling
Preference for database skills
Excellent verbal and written communication skills
Strong customer service orientation
Demonstrated effectiveness in confrontational customer interactions
Preferred: advanced degree
Preferred: experience with an electronic health record
Preferred: 2+ years of patient scheduling experience
Preferred: 2+ years of healthcare experience, preferably Urology, Neurology, Neurosurgery, GI, or Imaging
Medical terminology knowledge
Ability to learn new computer skills and systems
Preferred: experience using Epic