Revenue Cycle Supervisor

Oregon Health & Science University

. Directly supervise 18-23 staff within centralized managed care activities .

Posted 11/12/2026full-timePortland • Oregon • United StatesMid-LevelSenior💰 $71,572 - $116,022 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing centralized managed care activities, including eligibility verification, preauthorization processes, and staff supervision. Proficient in utilizing Epic for patient referrals and cost estimates while fostering a collaborative and efficient work environment.

Highest-signal resume keywords

Managed Care SupervisionEligibility VerificationPreauthorization ProcessesEpic System ProficiencyHealthcare Revenue Cycle Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient SchedulingBenefit VerificationPreauthorizationQuality Assurance AuditsWorkflow DesignLean Tools for Continuous ImprovementCost-of-Care EstimatesStaff Training and DevelopmentPerformance ManagementClinical Setting Experience

Soft Skills

Superb Organizational SkillsStrong Customer Service OrientationAbility to Work AutonomouslyFlexibility in PrioritizationEffective Communication

Tools & Technologies

Epic Estimate ToolMicrosoft Office Products

Industry Keywords

HealthcareManaged CarePatient InteractionOHSU Systems KnowledgeAmbulatory OPEx Initiatives

About the role

Key responsibilities & impact

Directly supervise 18-23 staff within centralized managed care activities
Oversee eligibility and benefit verification, preauthorization, patient estimates, benefit level exceptions, retroactive authorizations, and appeals for denied services
Recruit, train, mentor, and manage direct reports’ work queues and performance
Perform staff duties as needed
Serve as the first line of communication with practices/departments to answer questions, troubleshoot issues, and improve processes/workflows
Ensure high-liability patient contacts have valid Epic referrals attached to appointments
Ensure services requiring preauthorization are requested within established timeframes and reprioritize resources as necessary
Ensure eligibility and preauthorization information is accurately documented in Epic referrals
Review denials for lack of preauthorization and recommend process changes
Ensure employee competency and provide cross-training opportunities
Manage lead workers and support their training and development
Perform quality assurance audits and use findings to improve staff education
Establish employee goals with the manager and conduct regular in-service trainings
Collaborate with other Supervisors to maintain consistent standards
Design, create, and revise workflows to improve efficiency and minimize financial risk
Conduct daily staff huddles and maintain visual performance boards
Reward staff for meeting performance standards and use visual boards for process improvement
Participate in Ambulatory OPEx initiatives and use lean tools for continuous improvement
Work with staff to provide patients with potential cost-of-care estimates using the Epic estimate tool
Occasionally travel to off-site locations for meetings
Perform other duties as assigned

Requirements

What you’ll need

Associates degree in related field or combination of education and equivalent experience
Three years of prior experience in a clinical setting working with patient scheduling, benefit verification, pre-authorization, and a high level of patient interaction
Experience should demonstrate progressive additions to responsibility and time spent serving as a lead worker
Healthcare revenue cycle experience
Must be familiar with Microsoft Office products
Must have superb organizational skills and strong customer service orientation and experience
Must have ability to work autonomously, be flexible and able to shift priorities on short notice
A working knowledge of OHSU system, policies, procedures and the OHSUMG practices is a must
Bachelor’s Degree preferred
Coursework in Healthcare and/or Education preferred
Specific experience with an integrated health record, Epic preferred
Experience with determining acuity of patient for managed care purposes preferred
A working knowledge of OHSU systems, policies, procedures and the OHSUMG practices preferred
Experience with supervising staff who perform managed care, scheduling, and patient estimation preferred
Availability may be necessary on weekends and during the evening

Benefits

Comp & perks

Healthcare for full-time employees covered 100% and 88% for dependents
$50K of term life insurance provided at no cost to the employee
Two separate above market pension plans to choose from
Paid time off - 208 hours per year, prorated for part-time
Extended illness bank - 64 hours per year, prorated for part-time
9 paid holidays per year
Substantial Tri-Met and C-Tran discounts
Employee Assistance Program
Childcare service discounts
Tuition reimbursement
Employee discounts to local and major businesses