Service Desk Executive

Orfium

. Support Orfium’s service desk and customer support operations .

Posted 9/30/2026full-timeColombo • Sri LankaJunior💰 LKR 600,000 - LKR 960,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong communication and interpersonal skills to effectively support customer service operations while managing multiple assignments under tight schedules. Proficient in using customer support ticketing systems and essential software tools to enhance collaboration and efficiency.

Highest-signal resume keywords

Customer Support OperationsCommunication SkillsMS Office ProficiencyGoogle Sheets ProficiencyCustomer Support Ticketing Systems

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Attention To DetailInterpersonal SkillsTeam PlayerFlexibility

Tools & Technologies

MS OfficeGoogle SheetsZendeskJira

Certifications & Qualifications

DiplomaPartially Completed HND

About the role

Key responsibilities & impact

Support Orfium’s service desk and customer support operations
Collaborate with team members and clients
Manage multiple assignments under tight schedules
Use MS Office, Google Sheets, and customer support ticketing systems as relevant to the role

Requirements

What you’ll need

Minimum 06 months of experience at Orfium
Diploma, partially completed HND, or any other equivalent qualification
Good communication skills in English (Verbal / Written)
Good computer literacy (MS Office / Google Sheets)
Strong communication and interpersonal skills to collaborate effectively with team members and clients
Attention to detail
Ability to manage multiple assignments and work under tight schedules
Flexible personality and a good team player
Experience with customer support ticketing systems (e.g., Zendesk, Jira) and other relevant technical tools is a plus

Benefits

Comp & perks

Competitive salary package
Participation in our Stock Options plan
Hybrid work model with flexibility to support your lifestyle
Comprehensive private health and life insurance coverage
Extra paid time off to recharge and take care of yourself
The latest tech equipment to support your productivity and creativity
A collaborative, inclusive, and international work environment