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Origin

Part-Time Customer Experience Associate

Origin

. Provide exceptional email, chat and phone support to members and financial planners .

Posted 11/9/2026part-timeRemote • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing exceptional customer support through effective communication and problem-solving skills, with a strong understanding of SaaS platforms and fintech applications. Capable of nurturing customer relationships and gathering feedback to enhance user experience and product offerings.

Highest-signal resume keywords
Customer Support ExperienceStrong Verbal And Written Communication SkillsSaaS Platforms ProficiencyZendesk ExperienceBachelor's Degree In Business Or Finance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer Issue DiagnosisCustomer Relationship ManagementProduct KnowledgeFeedback GatheringService Level Agreement Adherence
Soft Skills
Positive AttitudeProblem-SolvingEmpathyAdaptability
Tools & Technologies
ZendeskFintech Applications
Industry Keywords
Customer ExperienceSaaSFintechStart-Ups

About the role

Key responsibilities & impact
  • Provide exceptional email, chat and phone support to members and financial planners
  • Nurture long-lasting customer relationships
  • Ensure adherence to service level agreements for response times and customer satisfaction
  • Proactively identify trends and issues to enhance the user experience
  • Meet and exceed user needs to deliver a world-class customer experience
  • Develop a deep understanding of Origin's products to provide informed support and advice
  • Gather customer feedback to inform product improvements and customer experience strategies
  • Work primarily peak weekday hours and one weekend shift
  • Report directly to the CX Support Manager

Requirements

What you’ll need
  • At least 2-3 years of experience in a support or customer-facing role
  • Strong verbal and written communication skills
  • Passion for helping people and a positive, can-do attitude
  • Comfortable with SaaS platforms and fintech applications
  • Ability to diagnose and resolve customer issues effectively
  • Bachelor's degree or equivalent experience in business, finance, or related fields
  • Experience using Zendesk preferred
  • Experience with start-ups preferred
  • Experience working with contractors preferred
  • Candidates must be legally authorized to work in the United States
  • Origin does not sponsor visas

Benefits

Comp & perks
  • Generous base salary
  • Meaningful equity package
  • Healthcare
  • Wellness stipend
  • Mental wellness program
  • Unlimited access to financial planning
  • Life insurance for USA-based Originals
  • Unlimited DPTO
  • Remote-first culture
  • Paid Parental Leave
  • Flexible hours
  • Opportunity for career progression and long-term professional development