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Associate Director, Insurance Compliance
ORIX Corporation USA. Lead insurance compliance operations across a commercial loan servicing portfolio .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates advanced expertise in insurance compliance operations and commercial loan servicing, with a strong focus on risk management, process improvement, and team leadership. Proficient in developing scalable policies and procedures while ensuring adherence to investor guidelines and regulatory standards.
Highest-signal resume keywords
Insurance Compliance ManagementCommercial Loan Servicing ExpertiseRisk Assessment and MitigationLeadership and Team DevelopmentProcess Improvement and Automation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Insurance Coverage ExpertisePortfolio Risk ManagementKPI Establishment and MonitoringAudit and Regulatory ReviewMicrosoft Office ProficiencyServicing Systems FamiliarityUser Acceptance TestingDefect TrackingPolicy DevelopmentPerformance Metrics Management
Soft Skills
Exceptional Communication SkillsAnalytical Problem-SolvingOrganizational SkillsCollaboration SkillsEmotional Intelligence
Tools & Technologies
Insurance Tracking PlatformsServicing Systems
Industry Keywords
Commercial InsuranceLoan ServicingFannie MaeFreddie MacFHA/HUDProperty InsuranceGeneral Liability InsuranceAuto InsuranceFlood InsuranceEarthquake Insurance
About the role
Key responsibilities & impact- Lead insurance compliance operations across a commercial loan servicing portfolio
- Manage workloads, align resources, and ensure delivery against SLAs and performance metrics
- Establish and monitor KPIs, quality control frameworks, and reporting mechanisms
- Oversee portfolio risk management, non-compliance resolution, and escalation management
- Lead lender and investor audits, including preparation, response, and remediation
- Manage insurance compliance processes for specialized portfolios and investor-specific requirements
- Serve as subject matter expert on insurance coverage requirements, servicing standards, and market conditions
- Develop policies, procedures, and operating models for scalability and efficiency
- Lead process improvements, technology enhancements, and automation initiatives with IT and product teams
- Conduct training and provide coaching, mentorship, and performance management to direct reports
- Partner with servicing, asset management, risk, legal, and other internal stakeholders
- Develop testing plans for system enhancements, including requirements definition, defect tracking, and user acceptance testing
- Execute lender-placed insurance and remediation strategies
- Manage pre-securitized or investor-specific loan requirements and reporting
- Lead special projects and other assigned duties
Requirements
What you’ll need- Bachelor’s degree or equivalent professional experience required
- 6–10 years of experience in commercial insurance, loan servicing, or a related field
- Advanced subject matter expertise in Property, General Liability, Auto, Crime, Flood, Wind/Named Storm, and Earthquake insurance coverages
- Deep understanding of commercial loan servicing insurance requirements and investor guidelines, including Fannie Mae, Freddie Mac, and FHA/HUD
- Proven ability to assess and mitigate portfolio risk
- Demonstrated leadership experience managing teams and developing talent, including coaching and performance management
- Strong understanding of insurance market conditions
- Experience leading audits, regulatory reviews, and remediation efforts
- Proficiency in Microsoft Office (Excel, Word, Outlook)
- Familiarity with servicing systems and insurance tracking platforms
- Excellent organizational, analytical, and problem-solving skills
- Exceptional communication and presentation skills
- Strategic mindset focused on process improvement, operational efficiency, and scalable solutions
- High degree of emotional intelligence, self-awareness, and leadership presence
- Ability to anticipate business needs and implement forward-looking solutions
- Strong collaboration skills
- Commitment to confidentiality and sound judgment
- Up to 10% travel
Benefits
Comp & perks- Cash bonuses
- Long term incentives
- Health insurance
- Accident and life insurance
- Retirement benefits
- Competitive vacation policy
- Floating personal holidays
- Extensive leave options
- Annual observed holidays
- Infertility coverage
- Adoption support
- Child and elder care
- Fully paid maternity leave
- Generous parental leave benefits
- Hybrid working model