Public Safety Associate

Orlando Science Center

. Provide superior customer service while maintaining a safe and secure environment for Orlando Science Center guests and team members .

Posted 10/8/2026full-timeOrlando • Florida • United StatesMid-Level💰 $0 - $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills while ensuring safety and security in a public environment. Proficient in emergency response, communication, and facility management.

Highest-signal resume keywords

Customer Service ExperienceFirst Aid CertificationCPR CertificationAED CertificationSecurity Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Incident ReportingFacility InspectionsEmergency ResponseLogbook DocumentationCrowd Management

Soft Skills

Professional AttitudeCalm Under PressureEffective CommunicationObservational SkillsTeam Collaboration

Tools & Technologies

Office EquipmentComputer OperationRadio Communication

Certifications & Qualifications

First Aid CertificationCPR CertificationAED Certification

Industry Keywords

Safety ProceduresCustomer First ApproachPublic Operating HoursEmergency SituationsFacility Management

Tech Stack

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About the role

Key responsibilities & impact

Provide superior customer service while maintaining a safe and secure environment for Orlando Science Center guests and team members
Remain on the floor for 90% of the shift during public operating hours
Open and close the facility according to established procedures
Conduct walkthroughs of the facility, parking garage, and building exterior; document and report needs or concerns
Respond promptly to radio, cell, or landline requests
Interact with guests using the Customer First Approach and obtain visit feedback
Accurately document shift activities in the House Managers logbook, including incident reports, logs, and records
Communicate show failures, facility maintenance challenges, and safety concerns to appropriate personnel
Assist with emergency first aid, CPR, AED, and fire evacuations; work with government agencies, fire, police, or FDLE as needed
Assist in locating lost children and/or guardians
Monitor and assist with crowd density in public areas
Support Shipping and Receiving, Mailroom, and Copy Center operations when the Mail Room Clerk is absent
Report problems or concerns to the Manager of Operations and/or Vice President of Operations
Conduct monthly Facility Safety and Fire Extinguisher Inspections
Inspect restrooms, exhibit areas, and public areas to increase janitorial team efficiency
Participate as part of the ride out crew when warranted
Support Facilities and LIFE with after-hour emergency needs during shifts
Perform other related duties as assigned

Requirements

What you’ll need

High School diploma or equivalent
Some experience in the customer service field
Ability to remain calm, take appropriate action and maintain a professional attitude in safety, security and emergency situations
Ability to remain in a stationary position and move throughout the museum
Ability to ascend/descend stairs, ladders, or other equipment
Ability to observe and react to the needs of guests, staff, volunteers, and community partners
Ability to communicate and exchange accurate information in person, electronically, and over the phone
Ability to operate a computer and/or office equipment efficiently and accurately
Ability to manipulate and move components weighing up to 50 pounds
Ability to work occasionally outdoors and frequently indoors
Ability to kneel and crouch frequently
Ability to work weekends and after-hour events as needed
Preferred: 2–3 years of customer service experience
Preferred: 1–2 years of security or related experience
Preferred: Current First Aid, CPR, and AED certification