Reservationist

Orlando Science Center

. Book reservations for education programs, including field trips, camps, homeschool programs, overnight programs, offsites, scouts, birthday parties, and other educational programs .

Posted 10/28/2026full-timeOrlando • Florida • United StatesMid-LevelSenior💰 $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong organizational skills and attention to detail in managing reservations and customer inquiries. Proficient in using ticketing systems and providing excellent customer service through various communication channels.

Highest-signal resume keywords

Ticketing Systems ExperienceExcellent Written Communication SkillsExcellent Oral Communication SkillsHighly OrganizedCustomer Service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryPayment ProcessingReport PrintingItinerary SchedulingReservation Management

Soft Skills

Attention to DetailInterpersonal CommunicationProblem Solving

Tools & Technologies

Ticketing Software SystemsOffice Equipment

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Educational ProgramsField TripsCampsHomeschool ProgramsCustomer Inquiries

About the role

Key responsibilities & impact

Book reservations for education programs, including field trips, camps, homeschool programs, overnight programs, offsites, scouts, birthday parties, and other educational programs
Enter reservation data, process payments, retrieve data, and print reports using ticketing software systems
Serve as liaison to schools, organizations, parents, churches, and other group institutions
Answer guest questions and provide customer service via email, phone, and occasionally in person
Assist with itineraries, including lab, film, exhibit, and lunch scheduling for field trips
Handle reservation confirmations and follow up on deposits and payments
Respond to email inquiries, web-sale requests, and faxes
Assist with day-to-day Reservations Office operations and program check-ins
Perform other related duties as assigned

Requirements

What you’ll need

High School Diploma or equivalent
Experience with ticketing systems (preferred)
Excellent written and oral communication skills (preferred)
Highly organized; attention to detail required
Ability to remain in a stationary position
Ability to ascend and descend stairs throughout the museum
Ability to communicate and exchange accurate information with guests, staff, volunteers, and community partners in person, electronically, and over the phone
Ability to operate a computer and/or office equipment efficiently and accurately
Ability to manipulate and move components weighing up to 50 pounds
Ability to work weekends and after-hour events as needed