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Network Security Engineer – L1
Orro Group. Monitor alerts across customer firewall and SSE environments .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in network security and operations, with a strong foundation in TCP/IP, DNS, and firewall management. Capable of effectively triaging issues, documenting processes, and communicating with both technical and non-technical stakeholders.
Highest-signal resume keywords
Network Security ExperienceTCP/IP FundamentalsFirewall ManagementAlert MonitoringDocumentation Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Network SecurityTCP/IPDNSRoutingStructured TroubleshootingFirewall ManagementSSE PlatformsZscalerCisco FTDCheck Point
Soft Skills
Strong Written CommunicationVerbal CommunicationStakeholder Engagement
Tools & Technologies
WiresharkVPNTerraformAnsibleITSM Tools
Industry Keywords
Managed Services ProviderSLAITILNetwork Operations24x7 Shift
Tech Stack
Tools & technologiesAnsibleDNSFirewallsITSMTCP/IPTerraform
About the role
Key responsibilities & impact- Monitor alerts across customer firewall and SSE environments
- Triage issues and respond within agreed SLAs
- Troubleshoot connectivity and access issues across TCP/IP, DNS, routing, and ports
- Identify whether issues are caused by the network, policy, or application
- Review firewall and Zscaler logs to confirm whether traffic is permitted or blocked
- Follow runbooks and manage tickets through resolution or escalation
- Maintain clear and complete documentation
- Escalate issues beyond Level 1 scope to Level 2 engineers
- Build capability across firewall, SSE, and automation while working toward Level 2
- Work closely with customers, Level 2 and 3 engineers, and network security architects
Requirements
What you’ll need- At least 2 years’ hands-on experience in network security or network operations, supporting production environments
- Experience working for a Managed Services Provider (MSP), supporting multiple external clients under SLA
- Solid network fundamentals, including TCP/IP, DNS, routing, ports, and structured troubleshooting
- Experience monitoring alerts, triaging issues, following runbooks, documenting, and escalating clearly
- Basic operational experience with either enterprise firewalls or SSE platforms
- Strong written and verbal English
- Ability to communicate clearly with technical and non-technical stakeholders
- Willingness to work a rotating 24x7 shift pattern, including nights, weekends, and public holidays, as the team grows
- Exposure to Zscaler (ZIA, ZPA) is a bonus
- Exposure to Cisco FTD and/or Check Point is a bonus
- Experience with Netskope, Cisco SSE, Fortinet, or Palo Alto is a bonus
- Wireshark, VPN basics, or Terraform/Ansible is a bonus
- Experience with ITSM tools and ITIL-based change management is a bonus
- Successful background verification, pre-employment medical exam, and NBI clearance
Benefits
Comp & perks- HMO with dependent cover
- Extra vacation leave
- Inclusive public holiday swaps
- Extended maternity leave
- Flexible work options
- Leadership and development programs
- Extra allowances
- Employee discounts
- Wellbeing platform with fitness, nutrition, and mental wellness resources
- Mini-Sportsfest and team events
- Paid volunteer leave for community outreach and charity drives
- Full onboarding, coaching, and hands-on training
- Clear progression pathway from L1 to L2 with mentorship and upskilling