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Network Security Engineer – L2
Orro Group. Own complex network security incidents through to resolution as the escalation point for Level 1 .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in managing complex network security incidents and troubleshooting Layer 3 to Layer 7 issues. Proficient in implementing security policies and infrastructure changes using Terraform or Ansible while effectively communicating with clients and mentoring junior engineers.
Highest-signal resume keywords
Network Security OperationsLayer 3 To Layer 7 TroubleshootingFirewall ManagementTerraform Or Ansible ImplementationExcellent English Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Network SecurityIncident ManagementTroubleshootingPacket Capture AnalysisDNS ManagementTLS/SSL AnalysisRouting AnalysisFirewall ManagementSecure Service Edge (SSE)Infrastructure As Code
Soft Skills
MentoringClear CommunicationCustomer Engagement
Tools & Technologies
ZscalerCiscoCheck PointFortinetTerraformAnsibleITSM ToolsITIL
Industry Keywords
Managed Services Provider (MSP)SLAEnterprise ClientsService EfficiencyProcess Improvement
Tech Stack
Tools & technologiesAnsibleDNSFirewallsITSMTerraform
About the role
Key responsibilities & impact- Own complex network security incidents through to resolution as the escalation point for Level 1
- Troubleshoot Layer 3 to Layer 7 issues using packet captures, DNS, TLS/SSL and routing analysis
- Manage and troubleshoot firewall and SSE policies across Zscaler, Cisco, Check Point and Fortinet
- Implement infrastructure and security policy changes using Terraform or Ansible
- Manage escalations with clear communication to customers and internal teams
- Mentor Level 1 engineers
- Contribute to runbooks and knowledge base articles
- Help shape the operation of the new Network Security team
- Transition new projects and technologies into managed services
- Identify automation, process improvement and service efficiency opportunities
- Support Australian enterprise clients across firewalls, Secure Service Edge and infrastructure as code
- Work with customers, senior escalation engineers and network security architects
Requirements
What you’ll need- 5+ years’ ICT experience, including at least 3 years in network or network security operations
- Experience working for a Managed Services Provider (MSP), supporting multiple external clients under SLA
- Strong Layer 3 to Layer 7 troubleshooting, including packet captures, DNS, TLS/SSL and routing
- Proven ownership of complex incidents, changes and escalations, including mentoring less experienced engineers
- Strong hands-on experience managing and troubleshooting enterprise firewalls or SSE platforms
- Excellent English communication skills, able to engage confidently with Australian customers and stakeholders
- Willingness to work a rotating 24x7 shift pattern, including nights, weekends and public holidays, as the team grows
- Experience across both enterprise firewalls and SSE platforms highly preferred, but not mandatory
- Hands-on Zscaler experience (ZIA, ZPA, ZDX) is a bonus
- Hands-on Cisco FTD and/or Check Point experience is a bonus
- Practical Terraform or Ansible experience is a bonus
- Experience with Netskope, Cisco SSE, Fortinet or Palo Alto is a bonus
- Experience with ITSM tools and ITIL-based change management is a bonus
- Successful background verification, pre-employment medical exam and NBI clearance required
Benefits
Comp & perks- Competitive base salary
- HMO with dependent cover
- Extra vacation leave
- Inclusive public holiday swaps
- Extended maternity leave
- Flexible work options
- Leadership and development programs
- Extra allowances
- Employee discounts
- Wellbeing platform with fitness, nutrition, and mental wellness resources
- Mini-Sportsfest and team events
- Paid volunteer leave for community outreach and charity drives
- Full onboarding, coaching, and hands-on training
- Clear progression pathway from L2 to L3 with mentorship and upskilling