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Sales Support Specialist
Orro Group. Prepare accurate quotes for hardware, software, subscriptions, maintenance, telecommunications and managed services .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in preparing accurate quotes for hardware, software, and managed services while maintaining customer records and managing workloads effectively. Proficient in using quoting systems and CRM tools, with strong attention to detail and excellent communication skills.
Highest-signal resume keywords
Customer-Facing ExperienceQuoting Systems ProficiencyTelecommunications KnowledgeVendor ManagementExcel Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Quote PreparationPricing ValidationFeasibility ChecksData AnalysisCustomer Relationship Management
Soft Skills
Attention to DetailOrganizational SkillsCommunication Skills
Tools & Technologies
Quoting SystemsCRM ToolsVendor Portals
Industry Keywords
Managed Services ProviderTelecommunicationsConnectivityData ServicesInternet Services
About the role
Key responsibilities & impact- Prepare accurate quotes for hardware, software, subscriptions, maintenance, telecommunications and managed services
- Validate pricing, margins and customer price books
- Quote connectivity across Telstra, Vocus, AAPT and other carriers for data, internet and wide area network services
- Conduct feasibility checks, relocations and cancellations
- Prepare maintenance, subscription, telecommunications and managed services renewal quotes
- Flag renewal risks and upgrade opportunities to the Account Manager
- Work with vendors and distributors on pricing, deal registration and stock availability
- Contact Orro’s sales and technical teams to confirm missing details
- Maintain accurate quote and customer records across quoting systems and partner portals
- Identify broader opportunities and refer them to the appropriate Account Manager
- Manage workload against agreed service levels and report to the ValidPro® Team Leader
Requirements
What you’ll need- At least 2 years’ customer-facing experience in customer success, inside sales or sales support at a Managed Services Provider
- Exposure to telecommunications, connectivity or managed services
- Working knowledge of vendors such as Cisco, Microsoft, Hewlett Packard Enterprise, Juniper, Fortinet or Palo Alto Networks
- Experience using customer relationship management or quoting systems, and vendor or distributor portals
- Confident with Excel and comfortable using sales data to report and prioritise
- Sharp attention to detail and numbers, with the organisation to juggle competing deadlines
- Excellent written and spoken English
- Comfortable calling Australian colleagues to confirm customer requirements
- Subject to pre-employment background checks, including NBI clearance
Benefits
Comp & perks- HMO with dependent cover
- Extra vacation leave
- Inclusive public holiday swaps
- Extended maternity leave
- Flexible work options
- Leadership and development programmes
- Extra allowances
- Employee discounts
- Wellbeing platform with fitness, nutrition, and mental wellness resources
- Mini Sportsfest and year-round team events
- Paid volunteer leave for community outreach and charity drives