Customer Support, Sales – Ecommerce

OSA Outsourcing Advantage

. Respond to customer inquiries regarding orders, product availability, and general concerns via email and online platforms.

Posted 11/6/2026full-timeRemote • Dominican Republic, Colombia, Philippines, Panama, El Salvador, South AfricaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Amazon Customer Service and e-commerce operations, with strong capabilities in managing customer inquiries, processing orders, and maintaining accurate records. Proficient in utilizing digital tools like Microsoft Excel to enhance organizational efficiency and customer satisfaction.

Highest-signal resume keywords

Amazon Customer Service ExperienceCold Calling ProficiencyMicrosoft Excel SkillsBilingual Proficiency in English and SpanishE-commerce Marketplace Familiarity

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order ProcessingBilling Invoice GenerationCustomer Inquiry ManagementShipping UpdatesOrder TrackingReturns HandlingRefund ProcessingRecord KeepingMultitaskingTime Management

Soft Skills

Organizational SkillsAttention to DetailVerbal CommunicationWritten CommunicationProactive Attitude

Tools & Technologies

Amazon Seller CentralEBayEmail PlatformsDigital Tools

Industry Keywords

E-commerceCustomer ServiceOutbound Sales CallsFast-paced EnvironmentCustomer Experience

About the role

Key responsibilities & impact

Respond to customer inquiries regarding orders, product availability, and general concerns via email and online platforms.
Provide shipping updates, tracking information, and delivery status to customers.
Process and follow up on customer orders to ensure accurate and timely handling.
Generate and send billing invoices, ensuring all information is accurate.
Navigate online marketplaces and seller portals, particularly Amazon Seller Central and eBay, to manage order-related inquiries and customer service requests.
Handle Amazon customer service cases, including order issues, returns, refunds, and other customer concerns.
Make outbound cold calls to prospective customers and follow up with existing or potential clients as needed.
Maintain accurate records of customer communications, orders, calls, and invoices.
Use Excel and other digital tools to organize information and track daily activities.
Handle multiple requests efficiently while maintaining accuracy and professionalism.
Follow established procedures to ensure timely responses and a positive customer experience.

Requirements

What you’ll need

Previous experience working with Amazon Customer Service is mandatory.
Previous experience making cold calls and handling outbound customer or sales calls is required.
Strong computer skills and proficiency in email, Microsoft Excel, and other online platforms.
Familiarity with e-commerce marketplaces such as Amazon and eBay.
Excellent organizational skills and attention to detail.
Ability to work quickly and efficiently in a fast-paced environment.
Strong time management skills and the ability to prioritize tasks.
Excellent verbal and written communication skills.
C1 English and Spanish proficiency (bilingual).
Ability to multitask and manage multiple customer requests without compromising accuracy.
Proactive attitude, reliability, and willingness to learn new systems and processes.

Benefits

Comp & perks

Opportunity to work on diverse and exciting projects.
Supportive and collaborative work environment.
Weekly payments.
Weekends off.
Annual Performance Salary Review Increases up to 10%
Growth opportunities.