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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in designing and developing digital learning solutions, utilizing tools like Articulate Storyline and Pendo for effective content delivery. Proficient in project management and stakeholder collaboration to enhance learning experiences and support organizational objectives.
Highest-signal resume keywords
Digital Learning Solution DesignPendo AdministrationE-Learning Content DevelopmentProject ManagementMultimedia Development
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
E-Learning DevelopmentInstructional Video CreationPerformance Support Resource DevelopmentLearning Management System AdministrationTechnical Issue ResolutionAI-Enabled Tools EvaluationJob Aid CreationGuide CreationCurriculum AdministrationKnowledge Management Practices
Soft Skills
Organizational SkillsStakeholder PartnershipWritten CommunicationVerbal CommunicationVisual Communication
Tools & Technologies
Articulate StorylineArticulate RiseCamtasiaAdobe Creative CloudMicrosoft 365PendoLearning Management SystemsSharePoint
Industry Keywords
Financial ServicesWealth ManagementComplianceSupervisionRegulated Industries
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Design and develop engaging digital learning experiences using e-learning, multimedia, and performance support solutions
- Partner with trainers, subject matter experts, and business stakeholders to transform learning requirements into effective digital learning assets
- Serve as the primary administrator and subject matter expert for Pendo within the Training organization
- Create, maintain, and optimize in-application guidance, walkthroughs, and digital adoption experiences
- Develop instructional videos, software demonstrations, job aids, playbooks, quick reference guides, and other performance support resources
- Support financial professionals and support staff, compliance, supervision, and enterprise technology enablement initiatives through scalable learning solutions
- Assist with administration and maintenance of learning technologies, including the learning management system
- Organize and maintain learning content and resources
- Research, troubleshoot, and resolve technical issues related to learning technologies and digital adoption tools
- Evaluate emerging technologies and recommend innovative solutions, including artificial intelligence and other learning technologies
- Manage multiple projects while maintaining quality standards and meeting deadlines
- Build partnerships across departments to support learning, adoption, and business readiness objectives
- Mentor and support internal partners on Pendo development and digital adoption best practices
- Participate in special projects and perform other duties as assigned
Requirements
What you’ll need- Bachelor’s degree preferred; high school diploma (or equivalent) in combination with significant practical experience will be considered in lieu of degree
- Minimum of high school diploma or equivalent required; High School Diploma or equivalent (GED) required
- Five (5) or more years of experience designing and developing digital learning solutions, learning technologies, or performance support resources
- Experience developing e-learning content using Articulate Storyline and Rise
- Experience creating instructional videos, software demonstrations, and multimedia learning assets
- Experience creating job aids, playbooks, guides, and workflow support resources
- Experience with Camtasia, Adobe Creative Cloud, or similar multimedia development tools
- Experience administering and supporting Pendo, including guide creation and platform management
- Strong project management, organizational, and stakeholder partnership skills
- Ability to independently research technical issues, evaluate solutions, and implement recommendations
- Strong written, verbal, and visual communication skills
- Proficiency with Microsoft 365 applications and collaboration tools
- Demonstrated ability to learn and apply emerging technologies, including AI-enabled tools
- Experience within financial services, wealth management, compliance, supervision, or other regulated industries (preferred)
- Advanced experience administering Pendo, including guide creation, segmentation, reporting, and platform management (preferred)
- Experience with learning management systems and curriculum administration (preferred)
- Experience with SharePoint administration and knowledge management practices (preferred)
- Experience evaluating and implementing learning technologies or digital adoption solutions (preferred)
- Experience mentoring others on learning technologies, digital adoption platforms, or content development best practices (preferred)
Benefits
Comp & perks- Annual performance-based bonus
- Hybrid schedule with a minimum of 4 days weekly in the office