Shared Services Administrator

Osaic

. Serve as the primary point of contact for day-to-day support to business locations for logistics, office supplies, mail services, shredding, breakroom management, records management, invoice processing, and service request management .

Posted 11/2/2026full-timeAtlanta • Arizona • United StatesMid-LevelSenior💰 $63,750 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing logistics, service requests, and supplier performance in a multi-location environment while ensuring compliance with internal policies. Strong focus on customer service and process improvement to enhance operational efficiency.

Highest-signal resume keywords

Shared Services ManagementCustomer Service FocusSupplier Performance ReviewTicketing System ExperienceOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Logistics ManagementInvoice ProcessingRecords ManagementAccounts Payable KnowledgeProcess ImprovementService Request ManagementPerformance Metrics TrackingMulti-Location SupportAutomation OpportunitiesDetail-Oriented

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationCollaboration SkillsAbility to Manage Multiple PrioritiesCustomer-Focused Approach

Tools & Technologies

Microsoft OfficeTicketing Systems

Industry Keywords

Facilities ManagementOffice ManagementCorporate EnvironmentService Provider AlignmentRegulatory Compliance

About the role

Key responsibilities & impact

Serve as the primary point of contact for day-to-day support to business locations for logistics, office supplies, mail services, shredding, breakroom management, records management, invoice processing, and service request management
Open and close servicing accounts for locations
Manage requests for services at locations
Address service issues or problems and follow up on open service items or requests
Close service requests or issues in a timely manner
Perform daily duties related to these services across supported locations and meet contractual obligations
Act as the main organizational point of contact for these services for internal stakeholders and customers
Act as the primary supplier contact for providers performing services across locations
Conduct periodic supplier and service-provider performance reviews
Resolve supplier performance issues and align providers with organizational objectives
Partner with internal teams to investigate, troubleshoot, and finalize AP escalations
Collaborate with internal stakeholders and leadership to onboard new locations
Track Shared Services performance metrics
Manage ticketing systems and service request processes
Identify process improvement and automation opportunities
Support compliance with internal policies and regulatory requirements
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma or equivalent (GED) is required
Bachelor’s Degree from accredited college or university is preferred
5–8+ years of shared services, facilities, or office management experience
Strong customer service focus, actively seeking ways to help people
Ability to manage multiple priorities in a fast-paced environment
Detail-oriented with strong organizational skills
Strong verbal and written communication skills with the ability to effectively collaborate with employees, leadership, and service providers
Knowledge of functions, features, and applications of Microsoft Office
Experience in a corporate environment supporting multiple facilities in different geographic locations is preferred
Knowledge of accounts payable and related accounting processes is preferred
Strong understanding of shared services providers in a multi-location environment is preferred
Experience operating in a ticketing system for requesting, actioning is preferred

Benefits

Comp & perks

Annual performance-based bonus
Health insurance
Vision insurance
Dental insurance
401k
Paid time away
Volunteer days