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Osano

Senior Manager – IT & Operations

Osano

. Own and continuously improve internal IT operations, including endpoint management, identity and access, SaaS administration, and corporate infrastructure .

Posted 10/30/2026full-timeRemote • Texas • United StatesSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in IT operations management, focusing on endpoint management, identity and access, and SaaS administration. Proficient in implementing security policies, managing vendor relationships, and building automation solutions to enhance operational efficiency.

Highest-signal resume keywords
IT Operations ManagementGoogle Workspace AdministrationSaaS AdministrationSOC 2 ComplianceAutomation Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
IAMMDMSAMLSSOEndpoint SecurityGoogle Apps ScriptBashPowerShellEDR ToolingSecurity Compliance
Soft Skills
LeadershipCollaborationProblem-SolvingCommunicationTraining
Tools & Technologies
Google WorkspaceMicrosoft DefenderIru AvertLow-Code ToolsCorporate Infrastructure
Industry Keywords
IT AuditData PrivacyRisk ManagementOperational BottlenecksAI Tool Governance

About the role

Key responsibilities & impact
  • Own and continuously improve internal IT operations, including endpoint management, identity and access, SaaS administration, and corporate infrastructure
  • Keep systems reliable and employees productive
  • Maintain and deliver a near-term IT roadmap aligned with company growth
  • Identify gaps, prioritize improvements, and consistently implement them
  • Manage the IT and corporate technology budget
  • Own vendor relationships, renewals, and contract negotiations; control costs and remove redundant tools
  • Lead SOC 2 IT audit evidence and controls
  • Implement and maintain security policies and compliance standards
  • Shift from reactive evidence gathering to proactive risk reduction
  • Partner with department leads and executive leadership to resolve operational bottlenecks
  • Support the needs of a growing, distributed team
  • Administer and secure Google Workspace and corporate identity infrastructure
  • Manage SSO, SAML configurations, conditional access policies, and endpoint security across Mac, Windows, and mobile devices
  • Build and maintain onboarding, offboarding, and hardware-provisioning automations using low-code tools, Google Apps Script, Bash, or PowerShell
  • Establish and enforce policies for safe, compliant organizational adoption of AI tools
  • Manage AI-tool access, data privacy boundaries, and shadow AI risk with engineering and legal
  • Maintain accurate, audit-ready technology documentation
  • Deliver internal training on security best practices, security hygiene, and data privacy
  • Use AI to create and maintain documentation, resolve routine support requests, build automations, and identify recurring ticket trends and improvement opportunities
  • Report to Executive leadership

Requirements

What you’ll need
  • 7+ years in IT, systems administration, or technical operations
  • At least 1 to 2 years in a lead or managerial role in a SaaS or startup environment
  • Hands-on experience with IAM, MDM, SAML/SSO, Google Workspace administration, and scripting
  • Comfort working in the terminal and admin console
  • Experience with endpoint management, identity and access, SaaS administration, and corporate infrastructure
  • Experience with SOC 2 IT audit evidence and controls
  • Experience with Google Workspace and corporate identity infrastructure
  • Experience with SSO, SAML configurations, conditional access policies, and endpoint security across Mac, Windows, and mobile devices
  • Experience using EDR tooling, including Microsoft Defender and Iru Avert
  • Experience building automation using low-code tools, Google Apps Script, Bash, or PowerShell
  • Understanding of AI tool governance, data privacy boundaries, and shadow AI risk
  • Commitment to security, compliance, usability, and privacy-first operations

Benefits

Comp & perks
  • Competitive-pay compensation and ownership interest/equity
  • Unlimited paid time off, plus a requirement to take at least two weeks off per year
  • Paid parental leave for all new parents
  • 100% employer-sponsored individual premiums and 50% dependent premiums for Medical, Dental, and Vision insurance via Aetna
  • Fully and permanently remote company; work from anywhere in the U.S.
  • MacBook and $600 home workspace allowance
  • Annual company trip
  • Mental health benefits with free memberships to mindfulness and talk therapy services
  • Access to training program, well-defined career paths, and professional development-focused leadership
  • Regular 1:1 check-ins with manager focused on growth conversations