Network Operations Analyst

OSC Global

. Perform network monitoring, reporting, and facilitate recovery from degraded or failed services for the US Government customer's Network Operations Center (NOC) and Service Monitoring Center (SMC) .

Posted 9/23/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT Service Monitoring best practices, incident response, and troubleshooting within a Network Operations Center environment. Capable of managing service outages and maintaining effective communication across teams while ensuring operational efficiency.

Highest-signal resume keywords

IT Service Monitoring Best PracticesIncident ResponseTroubleshooting Hardware and SoftwareNetwork Operations ExperienceCCNP Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Network MonitoringService Degradation ManagementPerformance AssessmentDocumentation CreationMonitoring Tool Support

Soft Skills

Excellent Communication SkillsOrganizational SkillsProblem-Solving SkillsCustomer Service SkillsTeam Collaboration

Certifications & Qualifications

CCNP CertificationSecurity+ Certification

Industry Keywords

Network Operations CenterService Monitoring CenterAuthorized Service InterruptionsCritical InfrastructureService Status Flags

About the role

Key responsibilities & impact

Perform network monitoring, reporting, and facilitate recovery from degraded or failed services for the US Government customer's Network Operations Center (NOC) and Service Monitoring Center (SMC)
Provide technical support for incident response, service degradations, outages, and other service interruptions
Investigate and troubleshoot hardware and software problems related to monitoring tools
Plan, brief, and execute efficient Authorized Service Interruptions (ASI) with minimized impact to daily operations
Monitor and support critical infrastructure, including network, storage, database, Mainframe, and other components and services
Monitor and assess speed and performance of IT services, websites, and end-user assets
Manage service or infrastructure outages or degradations via ticket creation and coordination with Help Desk, technical Subject Matter Experts, or support agencies
Open, manage, and close service status flags for outages or server degradations
Maintain ongoing monitoring and communication of service flags through phone, email, and other means
Investigate and document recovery and root cause of outages
Support and maintain monitoring tools, researching and testing improvements for recommendation and implementation
Perform tool assessments to identify opportunities to improve performance or notification accuracy
Create and update documentation for configuring, operating, and recovering monitoring tools and capabilities, Common Operating Procedures (COP), and other processes
Perform other duties as appropriate and assigned

Requirements

What you’ll need

High School Diploma or equivalent
Demonstrated experience using systems, troubleshooting issues, monitoring data and supporting operational processes
Must be US citizen
Must be able to obtain a secret security clearance
Must be able to pass pre-employment background check
Strong knowledge of IT Service Monitoring best practices and standards
Ability to work within a team-oriented, collaborative environment and develop strong working relationships across organizations
Excellent verbal, written and interpersonal communication skills
Excellent organizational and multi-tasking skills
Ability to support tasks and issues through to completion
Strong follow-through and critical problem-solving skills
Superior customer service skills
Adaptable and capable of working in fast-paced environments
Preferred: Two or more years' experience in Network Operations
Preferred: CCNP Certification
Preferred: Valid Security+ Certification
Preferred: Active secret security clearance or higher

Benefits

Comp & perks

Paid holidays
Paid time off
401K with employer match
Dental insurance
Vision insurance
Health insurance plans
Life benefits
Disability benefits
Reasonable accommodations for qualified individuals with physical or mental disabilities