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Network Operations Analyst – System Integration
OSC Global. Monitor and support enterprise infrastructure and services, including networks, servers, databases, storage, applications, and websites .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in monitoring and supporting enterprise infrastructure, including networks, servers, and databases, while effectively managing service outages and performing system integration testing. Proficient in Agile methodologies and tools, with a strong focus on incident management and technical documentation.
Highest-signal resume keywords
Network OperationsSystems Integration TestingIncident ManagementAgile MethodologiesActive Secret Security Clearance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
System MonitoringTroubleshootingIntegration TestingAutomated TestingRoot Cause AnalysisScripting LanguagesData Flow ValidationAPI TestingConfiguration ManagementTechnical Documentation
Soft Skills
Clear CommunicationProfessionalismDiscretion
Tools & Technologies
JiraAzure DevOpsMicrosoft OfficeEnterprise Monitoring ToolsTicketing Tools
Certifications & Qualifications
CCNP CertificationCompTIA Security+ Certification
Industry Keywords
IT OperationsService MonitoringAgile EnvironmentsNetwork Operations CenterGovernment Environments
Tech Stack
Tools & technologiesAzureJavaJavaScriptNode.jsPython.NET
About the role
Key responsibilities & impact- Monitor and support enterprise infrastructure and services, including networks, servers, databases, storage, applications, and websites
- Manage service outages and degradations through incident detection, ticket management, escalation, communication, and recovery coordination
- Plan and execute Authorized Service Interruptions (ASI) while minimizing operational impact
- Investigate incidents, analyze test results, perform root cause analysis, and validate corrective actions
- Design, execute, and document integration, end-to-end, regression, and automated testing activities
- Validate system functionality, data flows, APIs, and system-to-system interoperability
- Maintain, troubleshoot, and improve monitoring tools, dashboards, and automated testing capabilities
- Track and document defects, testing results, operational events, procedures, and recovery actions
- Collaborate with developers, engineers, product owners, and support teams to resolve issues and ensure operational readiness
- Participate in Agile activities and support continuous process improvement initiatives
- Support a U.S. Government customer and critical IT systems and services
- Perform other duties as assigned
Requirements
What you’ll need- High School Diploma or equivalent
- Three (3) or more years of experience in Network Operations, Systems Integration Testing, IT Operations, or a related technical field
- Experience monitoring systems, troubleshooting issues, and supporting operational processes
- Experience performing integration, system, or end-to-end testing
- Experience working within Agile environments and utilizing tools such as Jira or Azure DevOps
- Active Secret Security Clearance
- Must be able to pass a pre-employment background check
- Must be a U.S. Citizen
- Knowledge of IT operations, service monitoring, incident management, and systems integration testing principles and practices
- Understanding of infrastructure, networking, system architecture, and system-to-system interactions
- Experience troubleshooting technical issues, analyzing logs, identifying root causes, and validating resolutions
- Familiarity with automated testing concepts and scripting/programming languages such as Python, Java, C#, .NET, or Node.js
- Working knowledge of Agile methodologies and tools such as Jira or Azure DevOps
- Strong ability to produce clear technical documentation and follow established change management and configuration management procedures
- Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint, as well as industry-standard collaboration and ticketing tools
- Ability to manage sensitive and confidential information with professionalism and discretion
- Physical ability to work in confined rack spaces and perform the listed physical duties
- Preferred: Associate's degree in Information Technology, Computer Science, Engineering, or a related field
- Preferred: Experience supporting Network Operations Center (NOC) environments
- Preferred: Experience with enterprise monitoring tools and automated testing frameworks
- Preferred: Experience supporting government or mission-critical environments
- Preferred: CCNP certification
- Preferred: Valid CompTIA Security+ certification
- Preferred: Active Secret Clearance or higher
Benefits
Comp & perks- Paid holidays
- Paid time off
- 401K with employer match
- Dental insurance
- Vision insurance
- Health insurance plans
- Life benefits
- Disability benefits
- Reasonable accommodations according to applicable state and federal laws