Customer Service Representative

Oscar Health

. Develop a comprehensive understanding of current processes, procedures, and tools associated with the Oscar business model .

Posted 11/3/2026full-timeRemote • Texas • United StatesJunior💰 $19 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing caseloads while ensuring compliance with operational and regulatory standards, particularly regarding Personal Health Information (PHI). Proficient in data manipulation and analysis, with strong bilingual communication skills in Spanish and English.

Highest-signal resume keywords

Bilingual CommunicationHealthcare ExperienceData ManipulationQuantitative AnalysisProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryProblem SolvingService Delivery ManagementQuality AssuranceOperational Compliance

Soft Skills

Relationship BuildingCollaborationEscalation Management

Tools & Technologies

Google SuiteMicrosoft Office

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

HealthcareCustomer-FocusedOperational StandardsRegulatory CompliancePersonal Health Information (PHI)

About the role

Key responsibilities & impact

Develop a comprehensive understanding of current processes, procedures, and tools associated with the Oscar business model
Work with members, brokers, providers, and Oscar vendors through multiple channels according to assignment needs
Manage an assigned caseload while maintaining service delivery, productivity, and quality expectations
Form working relationships with all partners
Support the leadership team by identifying issues through established escalation pathways
Monitor and track the health of assigned work-in-progress issues
Escalate and resolve issues to ensure appropriate turnaround times
Participate in process improvement projects
Comply with operational, regulatory, and compliance standards relating to member Personal Health Information (PHI)
Comply with all applicable laws and regulations
Perform other duties as assigned

Requirements

What you’ll need

1+ years of experience in a high-volume or customer-focused setting
6+ Months of healthcare experience
High school diploma or GED
Must be bilingual in Spanish and English with full professional proficiency in reading, writing, and speaking
Strong quantitative or analytical skills focused on identifying or solving problems
Experience manipulating and entering accurate data
Advanced Google Suite or Microsoft Office capabilities

Benefits

Comp & perks

Employee benefits
Monthly vacation accrual at a rate of 15 days per year
Medical benefits
Dental benefits
Vision benefits
11 paid holidays
Paid sick time
Paid parental leave
401(k) plan participation
Life insurance
Disability insurance
Paid wellness time
Wellness reimbursements
Occasional travel for team meetings and company events